Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amanda Veinot

Ferntree Gully,VIC

Summary

A results-oriented Team Lead renowned for outstanding productivity and efficient completion of tasks. Expertise in team coordination, conflict resolution, and strategic planning. Proficient in communication, leadership, and problem-solving, guaranteeing smooth operations and the success of projects.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home and Living SIL Manager

Yooralla
Melbourne , VIC
01.2021 - 04.2024
  • Ensured adherence to industry regulations, organisational policies, and promoted best practice principles for legislative compliance.
  • Advocated for the rights, choices, and dignity of vulnerable individuals and ensured fair treatment for all.
  • Evaluated program performance data in all operational areas. Identify improvement opportunities, produce detailed, precise, and prompt project assessment activity reports for continuous improvement.
  • Managed stakeholder inquiries and complaints, ensuring proper escalation and prompt conflict resolution.
  • Managed annual budgeting and forecasting, optimising resource allocation, and financial viability.
  • Enhanced team member performance with strategic and tactical approaches, motivational coaching, and mentoring to cultivate a high-performing, healthy, safe work environment.
  • Developed, monitored and revised KPIs, pinpointing opportunities for enhancement in productivity and compliance.
  • Drove growth through thorough analysis of market trends and competitor activity.
  • Streamlined communication channels to enhance information flow and decision-making speed.
  • Planning and execution of complex medical procedures for hospital admission.
  • Led collaborative meetings and workshops.
  • Reviewed and provided ongoing feedback and coaching to enhance organisational performance, productivity, and employee job satisfaction.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Disability Program Coordinator

Life Without Barriers
Melbourne , VIC
01.2013 - 01.2020
  • Established and coordinated residential and community-based service programs to support individuals with complex medical needs and high-risk behaviors.
  • Ensured compliance with industry standards and applicable legislation.
  • Extensive planning and programs revisions during the transition from pre-NDIS to its initial implementation and forward.
  • Ensured effective and efficient delivery of support services through holistic, person-centered approaches. Enhancing customers' quality of life, independence, and personal goal attainment.
  • Coordinated meetings with stakeholders to ensure effective implementation of program objectives and successful outcomes for customers.
  • Provide staff with regular coaching and mentorship, through both formal and informal supervision.
  • Development and facilitation of organisational induction, and specialised training workshops, including the delivery of a detail medication administration process and practicum.
  • Contributed to creative, flexible, and adaptive service improvement plans based on audit outcomes, and stakeholder feedback surveys.
  • Development and monitoring of financial budgets, producing financial forecasting for sustainability and strategic planning into the future.
  • Development of progress reports, BSP, PBS, critical incident reporting RIDS etc
  • Identification of risks the development of risk mitigation strategies.
  • Developed detailed intake process and risk analysis scale for determining support capacity.
  • Developed strategic and innovative plans to create new and unique models
  • Compliances, revision, and development of organisational P&P.
  • Knowledge, development and operations of quality assurance and data collection systems
  • Development of a rostering database to safeguard against award restrictions and reduce both overtime and agency cost.
  • Creating strong, productive, and sustainable partnerships with key stakeholders.
  • Overseeing and supporting after-hours on-call crisis support.

Director of Operations

Supportive Lifestyles
Calgary , AB, Canada
02.2006 - 08.2013
  • Led the development and implementation of various programs in collaboration with Supported Lifestyle Ltd (adult accommodation, rehabilitation, career services) and Supported Lifestyles Ptd (child protection, youth transitional, youth offender deferral).
  • Created policies and procedures for improved workflow processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Created, reviewed and revised contracts with stakeholders, ensuring compliance with regulations and terms and conditions.
  • Led the successful implementation of advanced technological tools, significantly improving processes and minimising both systemic and human error.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Analysed data trends and identified potential risks or opportunities associated with operations.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Used strong conflict resolution and communication skills to cultivate and strengthen lasting stakeholder relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed innovative business plans to align strategic decisions with long-term objectives.
  • Monitoring quality assurance areas, revising and developing improvements as required
  • Collaborated with interdisciplinary teams in the development of tailored treatment plans.
  • Contributed to multiple committees: HS&E, medication, strategic planning and enhancement, social committee
  • Attended fortnightly triage meetings to address requests for permanent or emergency placements from child protection.
  • Organise and facilitate employee, customer, carer and family debriefing sessions for exposure or involvement in a major incident
  • Development and felicitation of CHEERS (Choice Happens with Encouragement, Education, Resources and Supports) workshops.

Education

Advanced Diploma - Community Sector Management -

RMIT
01-2023

Disability Studies Certificate -

Alberta Council of Disability Service (ACDS)
01-2012

Brain Injury Demystified Certificate -

Universal Rehabilitation Services Association (URSA)
01-2011

Suicide Intervention Prevention Certificate -

Universal Rehabilitation Services Agency (URSA)
01-2008

Business Information Technology Diploma -

Nova Scotia Community College (NSCC)
01-2001

Bachelor of Social Science -

Dalhousie University
01-1998

High School Diploma -

Parkview Education Centre
01-1998

Skills

  • Excellent Communication Skill, written and verbal
  • Confident and Component with the use of Technology
  • Exceptional Risk Management
  • Project Development and Management
  • Creative, Visionary and Collaborative Thinking
  • Honest, Transparent, Resilient, Reliable
  • Problem Solving, Conflict Management and Resolution
  • Team Work or Autonomous
  • Positive Leadership and Influence
  • Approachable and Responsive
  • Facilitative and Directive
  • Passionate and Driven
  • Empathic
  • Excellent Time Management

Certification

  • NDIS worker screening check – 2021
  • CPR/First Aid - 2023
  • Full VIC DL
  • Disciplinary workplace investigation guidelines
  • Safeguarding human rights and code of conduct
  • Manual handling and safe food handling
  • PPE, hand hygiene and infectious control
  • Workplace Bullying – 2021
  • Victoria reportable conduct scheme – 2021
  • NDIS worker orientation modules - 2021
  • Responding to vulnerability – a guide for health and community service providers – 2021
  • Completion of face-to-face Yooralla induction (medication administration, OH&S, restrictive practices etc)
  • Business continuity planning – 2021
  • Effective complaints management - 2021
  • Disability awareness training – 2021
  • Aboriginal cultural awareness training – 2021
  • Effective report writing and RiskMan – 2021
  • Human rights in practice – 2021
  • Professional boundaries – 2021
  • PBS and communication skills – 2021
  • Enhanced healthy eating - 2021
  • Supervision / Management Workshops (team building, directive and facilitative supervision skills, appraisals, HR management, record keeping etc.) - ongoing throughout employment with Life Without Barriers 2013-2018
  • Outreach Safety Workshop – 05/2015
  • Restrictive Interventions Database System Workshop (RIDS) – 03/2015
  • Behaviour Support Plan (BSP) Development and updating Workshop- 03/2015
  • Medication knowledge and Administration Certificate – 12/2012
  • Alberta Health Services – Safe food handling – 06/2012
  • VRRI Medication Administration Training – 05/2008
  • Crisis Prevention and Intervention Training – 02/2008
  • Abuse Prevention and Response – 02/2008
  • Lifestyle Planning Workshop – 02/2008
  • Positive Approaches and Restrictive Procedures – 02/2008

References

References upon request

Timeline

Home and Living SIL Manager

Yooralla
01.2021 - 04.2024

Disability Program Coordinator

Life Without Barriers
01.2013 - 01.2020

Director of Operations

Supportive Lifestyles
02.2006 - 08.2013

Advanced Diploma - Community Sector Management -

RMIT

Disability Studies Certificate -

Alberta Council of Disability Service (ACDS)

Brain Injury Demystified Certificate -

Universal Rehabilitation Services Association (URSA)

Suicide Intervention Prevention Certificate -

Universal Rehabilitation Services Agency (URSA)

Business Information Technology Diploma -

Nova Scotia Community College (NSCC)

Bachelor of Social Science -

Dalhousie University

High School Diploma -

Parkview Education Centre

Similar Profiles

CREATE PROFILE
Amanda Veinot