Amanda Doan
Kincumber,NSW
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Senior Manager L1 Risk
Commonwealth Bank
04.2020 - Current
- Led a risk assessment to identify risk exposures and recommendations for the use of Commsee for Claims staff transitioning from CBA to Hollard. This resulted in a smooth transition while protecting customer data across both organisations.
Liaising with key stakeholders to onboard a supplier to effectively use data from the suppliers inhouse data base to pre-porte data directly into CBA quote engines for customer efficiency.
Showcased and implemented the rollout of the Compliance Incident Management standard across 3 Lines of Businesses to ensure adherence to compliance with regulatory expectations when identifying and recording incidents.
Chaired the Operational Risk Forum for Commonwealth Private Banking, with senior stakeholders to discuss and highlight risks within the business and give insights to thematics
Established a new BAU team during the transition of CBA's insurance business to Hollard, fostering strong communication with the new partner and implementing governance procedures to ensure operational integrity.
Effectively managed a team Ops Risk team, overseeing day to day activities and providing coaching
Skills
- Risk assessment
- Regulatory compliance
- Data analysis
- Project management
- Supplier onboarding
- Operational governance
Timeline
Senior Manager L1 Risk
Commonwealth Bank
04.2020 - Current
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