Amanda Warner
Sydney,NSW
Summary
Experienced administrative professional and skilled conflict resolution coach.
Overview
5
5
years of professional experience
Work History
Talent & Culture Coordinator
Mercure Sydney - Accor Hotels
08.2023 - Current
- Recruited, hired and managed full-cycle recruiting process for applicants ensuring positive onboarding experience.
- Fostered employee engagement through special events and incentive programs.
- Improved organisational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions.
Customer Experience and Retail Store Manager
Babyanything Jewellery
01.2023 - 08.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Hired and trained new staff in compliance with company policies and procedures.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Conflict Coach
Amanda Warner Coaching
02.2022 - Current
- Empowering young women to manage conflict in their personal and professional lives with simple and effective conflict resolution tools.
- Established creative and collaborative processes with each client - exploring unmet needs and goals, reframing convoluted thinking, sharing skills for self-advocacy, encouraging creative problem-solving and supporting self-guided solutions. www.amandawarnercoaching.com
Community Associate
WeWork
06.2022 - 09.2022
- Role aimed at enhancing member experience: managed office administration, responded to member inquiries in person and online, presented services for purchase and toured walk-in clients.
- Planned 2-3 community building events each week to enhance the workplace culture for permanent and visiting members.
Sales Leader
BBA Group
02.2022 - 05.2022
- Built strong relationships as brand ambassador, personally acquiring 150+ donors for The National Breast Cancer Foundation and Guide Dogs NSW.
- Projected monthly donations set to raise $200,000+ over next 3.5 years.
Client Intake Specialist
Samfiru Tumarkin LLP
09.2020 - 09.2021
- Assessed 15+ potential client cases daily; used effective question asking to discover their needs, synthesized their stories and assigned to appropriate lawyer.
- Improved efficiencies in client onboarding process through increased knowledge of disability law.
Development Associate, Monthly Giving
Covenant House Vancouver
06.2019 - 06.2020
- Non-profit for youth experiencing homelessness, served as lead contact for monthly giving program of 300+ donors.
- Created processes to improve donor reply-times, revamp donor database and streamline donation processing both online and via direct mail.
Education
Human Resources Management Certificate - Online -
Simon Fraser University
Vancouver, BC07.2024
Certificates in Mediation And Conflict Coaching - 250+ Hours of Instruction
The Justice Institute of British Columbia
New Westminster, BC01.2022
Bachelor of Arts - Major - History
McGill University
Montreal, QC05.2019
Skills
- Full Australian Working Rights
- Letter Writing
- Editing and Proofing
- New Hire Onboarding
- Event Planning
- Recruiting
- Negotiation
- Podcasting
References
Mr. Mason Brown, Community Manager, WeWork 100 Harris St, 411-293-859, masonbrown8@wework.com.
Mr. Mark Mallison, Founder and Managing Director, BBA Group, 415-814-938, admin@bba-group.com.au.
Ms. Deborah White, BSW/MA, Conflict Resolution Expert, dfwhite125@gmail.com.
Mrs. Kari Benvenuto, Manager of Client Relations and Human Resources, 416-861-9065, kari.benvenuto@stlawyers.ca.
Dr. John Zucchi, Department of History and Classical Studies at McGill University, 514-398-4400, john.zucchi@mcgill.ca.
Timeline
Talent & Culture Coordinator
Mercure Sydney - Accor Hotels
08.2023 - Current
Customer Experience and Retail Store Manager
Babyanything Jewellery
01.2023 - 08.2023
Community Associate
WeWork
06.2022 - 09.2022
Conflict Coach
Amanda Warner Coaching
02.2022 - Current
Sales Leader
BBA Group
02.2022 - 05.2022
Client Intake Specialist
Samfiru Tumarkin LLP
09.2020 - 09.2021
Development Associate, Monthly Giving
Covenant House Vancouver
06.2019 - 06.2020
Human Resources Management Certificate - Online -
Simon Fraser University
Certificates in Mediation And Conflict Coaching - 250+ Hours of Instruction
The Justice Institute of British Columbia
Bachelor of Arts - Major - History
McGill University
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