Amanda Watkins
Berrinba,QLD
Summary
I am a confident and approachable individual who takes pride in being an efficient member of the team, and also working independently to ensure tasks are completed to a high standard.
I am known for my positive and outgoing demeanour, with a willingness to assist, and an eagerness to learn.
I thrive in structured environments, and operate in an organised and time efficient manner, however, I am always open to change to improve upon current systems.
I am articulate, energetic, and results-oriented with a passion for delivering positive outcomes for both the business and their customers.
Overview
11
11
years of professional experience
Work History
Warehouse Administrator
Southcott Hydraulics
06.2023 - Current
- Managing daily backorder reports to ensure order fulfillment is met as efficiently as possible.
- Collaborate with sales and workshop team to ensure timely dispatch of orders.
- Building rapport and liaising with customers to achieve maximum customer satisfaction
- Managing stock discrepancies within our existing inventory levels
- Liaising with other branches when necessary to manage outgoing orders
- Prioritising multiple freight companies and each individual cut-off time to ensure maximum daily output
- Assisting in the implementation of more streamlined processes to improve efficiency
- Frequent auditing of open orders to ensure all customers and branches are being serviced in the most efficient time possible
Online Team Member
Woolworths Supermarket
02.2019 - 06.2023
- Providing backup support for leadership when required.
- Working closely with other departments within the store to ensure high customer order supply rate.
- Meeting deadlines and working within time constraints to deliver efficient service.
- Prioritising customer service to ensure satisfaction and return business.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Followed food safety policies and procedures to protect customers and business.
Customer Service Team Leader
Woolworths Supermarket
11.2016 - 02.2019
- Effectively coordinated a team of 40+ people, to provide a superior level of customer service to thousands of customers each week.
- Kept detailed records of investigated transactions to ensure a high level of compliance according to audit criteria.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when interacting with customers and team members.
- Cross-trained and upskilled team members to ensure department self-sufficiency.
- Rostering the team to ensure the right people at the right time, improving service levels and customer satisfaction.
- Interviewed, hired, and trained new team members to remain compliant with company operations, policies, and procedures.
- Resolved customer complaints in a timely manner, ensuring the customer feels heard and understood.
- Controlled store funds to ensure registers were balanced at the end of each day and completed investigations if not balanced.
- Evaluated customer service staff performance and provided constructive feedback.
Coach
Woolworths Supermarket
08.2017 - 11.2017
- Assisted in rollout of new software across multiple stores, designed to increase productivity, improve accuracy of stock management, and enhance funds control.
- Traveled across multiple sites to ensure high levels of training delivered to all team members involved.
- Remained positive when met by challenging team members who did not welcome changes.
Duty Manager
Woolworths Supermarket
02.2014 - 11.2016
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled customer complaints, and resolved issues.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor of Health Science - Nutrition
Endeavour College of Natural Health
Fortitude Valley11.2016
Skills
- Ability to build high levels of rapport with customers and colleagues
- Excellent time management and organisational skills with strong a strong ability to communicate effectively
- Propensity to delegate tasks and coach team members toward correct procedures
- Strong desire to implement and sustain processes to create a more efficient workplace
- Effective team player who also enjoys working independently
Timeline
Warehouse Administrator
Southcott Hydraulics
06.2023 - Current
Online Team Member
Woolworths Supermarket
02.2019 - 06.2023
Coach
Woolworths Supermarket
08.2017 - 11.2017
Customer Service Team Leader
Woolworths Supermarket
11.2016 - 02.2019
Duty Manager
Woolworths Supermarket
02.2014 - 11.2016
Bachelor of Health Science - Nutrition
Endeavour College of Natural Health
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