Amanda Weir

• This position has included achieving store standards, excellent customer service, sales and KPI management. Focusing on the CCC approach to bring great outcomes for sales and customer service experiences.
• I have assisted my store manager with training staff, Visual Merchandising, stock processing and refilling.
• Independently opening and closing the store, performing start and end of day procedures including float balancing, EFT and cash payments.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Delivered excellent customer service through active listening, empathetic communication, and timely resolution of concerns. Assisted customers in selecting merchandise best suited to needs.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork, offering support as needed.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Working for our family Newspaper delivery round where I manage the weekly and monthly accounts and stock. This is a casual position due the the limited hours needed.

Co-ordinated and lead full day workshops to assist staff and improved customer service.

AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service.