Amanda Wilson
Melbourne,VIC
Summary
Multi-talented Store Manager with over 25 years of experience, boosting sales and increasing profits by motivating staff and assisting customers, with a results-driven focus on monitoring staff members' performance, additionally, offering advice on effective sales methods and resolving complex issues by working closely with employees, suppliers, and customers.
Overview
30
30
years of professional experience
Work History
Skin Care Specialist
Sephora Anz
01.2024 - Current
- Enhanced client satisfaction by providing personalized skin care consultations and treatments.
- Reduced skin issues for clients by recommending appropriate products and routines.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Performed thorough skin analyses to identify specific concerns and tailor treatment plans accordingly.
- Training and development of skincare to other members of the team.
- Boosted retail sales by educating clients on the benefits of various skincare products.
Store Manager
AJE ATHLICA
10.2023 - 01.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Department Manager
Sephora: Highpoint
08.2022 - 10.2023
- Driving a selling culture within my team to meet KPI's and promote and motivate the team
- Making operational decisions day-to-day Pos and back of house
- Consistently raise performance and capability of the team to support developing internal talent
- Implement a continuous improvement mentality within the team and work in partnership with the wider team
- Serving as the point of contact for client and cast member matters to deliver first-class customer service within a fast-paced environment and confidently make store decisions.
Beauty Advisor
Sephora: Melbourne Central
04.2021 - 07.2022
- Recommending and educating clients on makeup and skincare products
- Excellent people skills including the ability to deliver exceptional customer service across a wide customer demographic
- Strong sales ability and demonstrated ability to achieve and exceed all company KPIs and benchmarks
- Constantly educating myself on all new products and brands
- Completing numerous skincredible analyses on clients daily
- Assisting in store opening and closing procedures
- Delivering briefs and educating staff with new products and brands.
Make-up Artist
Self-employed
01.2011 - 04.2021
- Implemented artistry and selling techniques in support of new season launches by hosting nationwide training seminars.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Cluster Store Manager
Clinique
05.1994 - 06.2010
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Boosted sales by 92% by cultivating customer reports and delivering superior customer service.
- Streamlined store operations by implementing efficient inventory management systems.
- Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
- Maximized revenue generation with strategic merchandising and product placement initiatives.
Education
Advanced certificate in sales management -
Victoria University
Certificate in Occupational Studies (business) -
Victoria University
Melbourne, VICHigh School Diploma -
Altona Secondary College
Altona, VICSkills
- Staff Management
- Customer Service
- Performance Management
- Team Supervision
- Sales Reporting
- Communication and Motivation
- Mentoring
References
- Lyndall Dickins, Victoria Secret business Manager 0414 496 461
- Lucretia De Jong, Associate and CEO of Social Outcome Solutions, 0412 577 101
- Alexia Simeone ,Sephora Highpoint Store Manager ,0403 120 859
Timeline
Skin Care Specialist
Sephora Anz
01.2024 - Current
Store Manager
AJE ATHLICA
10.2023 - 01.2024
Department Manager
Sephora: Highpoint
08.2022 - 10.2023
Beauty Advisor
Sephora: Melbourne Central
04.2021 - 07.2022
Make-up Artist
Self-employed
01.2011 - 04.2021
Cluster Store Manager
Clinique
05.1994 - 06.2010
Advanced certificate in sales management -
Victoria University
Certificate in Occupational Studies (business) -
Victoria University
High School Diploma -
Altona Secondary College
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