AMANDA WOODING
Lara,VIC
Summary
Experienced and compassionate professional with a strong background in support coordination and psychosocial recovery coaching. Utilising expertise in client-centered care, rehabilitation, and advocacy to contribute as a Support Coordinator and Psychosocial Recovery Coach. Dedicated to providing exceptional support and guidance to individuals in need, committed to helping them achieve their goals and improve their overall well-being. Proven track record of success in coordinating services and implementing effective recovery plans, confident in ability to make a positive impact in this role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Support Coordinator/ Psychosocial Recover Coach/Peer Mentor
Access Your Supports
10.2021 - Current
- In my role as a NDIS Support Coordinator and psychosocial recovery coach, I assist individuals with disabilities to navigate and maximise their benefits and services under the NDIS
- Working alongside participants to develop and implement individualised care plans to address physical, emotional, and social needs
- Collaborated with healthcare providers, employers, and community resources to optimize client outcomes and ensure holistic care
- I provide personalised support and coaching to individuals with psychosocial disabilities
- This support is aimed at enhancing their ability to manage their condition, improve their quality of life, and achieve their personal goals
- Collaboratively set goals with the participant based on their aspirations and recovery journey
- Develop action plans that outline steps towards achieving these goals, incorporating the participant's strengths and preferences
- My role includes emotional support and practical guidance to help participants navigate challenges related to their mental health
- Building coping skills, managing stress, enhancing social connections, and promoting self-care practices
- Advocate for participants' rights and interests within the NDIS framework and in broader community settings
- Ensure that participants receive fair access to appropriate services and supports that meet their specific needs
- Identify and connecting participants with relevant community resources, mental health services, rehabilitation programs, and other supports available under the NDIS
- Facilitating access to these services to promote recovery and independence
- Regularly monitor the participant's progress towards their goals and review the effectiveness of the support provided
- Adjusting strategies and interventions as necessary to ensure ongoing support aligns with the participant's evolving needs
- Maintain accurate records of participant interactions, progress notes, and service plans
- Prepare reports for NDIS reviews and evaluations, documenting outcomes and recommendations for ongoing support.
Customer Service Advisor
GMHBA Health Insurance
01.2013 - 01.2022
- In my role as a Customer Service Advisor, I provided support and assistance to policy holders regarding their health insurance plans
- Assisting customers with the enrolment process, including explaining eligibility requirements, completing applications, and ensuring all necessary documentation is submitted
- Handle requests for policy modifications such as adding or removing dependents, changing coverage levels, updating contact information, and adjusting billing preferences
- Inform customers about policy renewal procedures, deadlines, and options
- Process policy terminations and cancellations as per customer requests
- Guide customers through the claims submission process, including explaining coverage details, required documentation, and claim status updates
- Address inquiries and disputes related to claim denials, coverage limitations, and reimbursement issues
- Coordinate with claims departments to resolve customer concerns promptly
- Identify and resolve customer complaints, escalating complex issues to supervisors or specialized departments when necessary
- Ensure timely and satisfactory resolution of customer concerns.
Prouds Jewellers
01.2009 - 01.2013
A Flower Affair
01.2001 - 01.2009
Pacific Brands
01.2000
Education
Diploma in Community Services -
ITHEA – Institute of Tertiary And Higher Education
07.2024
Skills
- Expertise in support coordination and case management
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
- Knowledge of community resources and services for rehabilitation and recovery
- Ability to advocate for client needs and collaborate effectively with multidisciplinary teams
Certification
- Mental Health First Aid Certificate 1, Mental Health First Aid Australia
- Introduction to Understanding & Managing Epilepsy for Disability Support Workers, Epilepsy Foundation
- A foundation in Aboriginal and Torres Strait Islander Cultural Competence, Centre For Cultural Competence Australia
- Bullying Awareness for Workers, Professional Boundaries
- Working Across Language and Culture, Culture Ethnicity and Health
- Certificate III Retail Sales, AVANA
References
GMHBA
Jackie Webb
(m) 0417 552 456
Access Your Supports
Dana Allen
(m) 0493 776 422
Timeline
Support Coordinator/ Psychosocial Recover Coach/Peer Mentor
Access Your Supports
10.2021 - Current
Customer Service Advisor
GMHBA Health Insurance
01.2013 - 01.2022
Prouds Jewellers
01.2009 - 01.2013
A Flower Affair
01.2001 - 01.2009
Pacific Brands
01.2000
Diploma in Community Services -
ITHEA – Institute of Tertiary And Higher Education
Similar Profiles
Georgia DraperGeorgia Draper
Peer Mentor at Access Your SupportsPeer Mentor at Access Your Supports
Maddison McNabbMaddison McNabb
Employment Support Mentor at Access Your SupportsEmployment Support Mentor at Access Your Supports
Lauren BecraftLauren Becraft
COMMUNITY HABILITATION WORKER at Access Supports For LivingCOMMUNITY HABILITATION WORKER at Access Supports For Living