Amanda Yuen
South Hurstville,NSW
Summary
Dynamic Restaurant Manager with a proven track record at Amity Kitchen, excelling in team management and customer engagement. Enhanced operational efficiency and achieved significant improvements in customer satisfaction through effective staff training and inventory control. Recognized for problem-solving skills and fostering a positive atmosphere, ensuring exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Amity Kitchen
01.2022 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Shop Assistant
AA Smart Trading P/L
06.2006 - 12.2022
- Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reduced wait times by efficiently processing transactions at the cash register.
- Streamlined store operations with effective inventory management and restocking practices.
Accounts Clerk
Sola Sport
03.2004 - 12.2005
- Set up and updated Excel spreadsheets to track financial data.
- Input financial data and produced reports using Software.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
- Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
- Improved invoice processing times with the utilization of accounting software for accurate data entry.
Education
Bachelor Of Accounting - Accounting And Finance
University of New South Wales
Sydney, NSW12.2000
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Organization and prioritization
- Staff scheduling
- Business operations expertise
- Supply chain management
- Problem-solving
- Reliable and responsible
- Inventory management
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Professional Working
Timeline
Restaurant Manager
Amity Kitchen
01.2022 - 11.2024
Shop Assistant
AA Smart Trading P/L
06.2006 - 12.2022
Accounts Clerk
Sola Sport
03.2004 - 12.2005
Bachelor Of Accounting - Accounting And Finance
University of New South Wales
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