Amanda Zerafa
Highgate Hill, QLD,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Banking Customer Service Consultant
Suncorp Bank
03.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Youth Worker Custodial
Brisbane Youth Detention Centre
04.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Employment Consultant
Tursa Employment & Training
04.2020 - 04.2021
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Developed job leads in order to increase placements.
- Proofread and edited numerous clients' resumes per day to improve interview chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Conducted assessments, interviews and job trials with clients to develop person-centred plans for employment and support.
- Conducted outreach activities to identify, screen and enroll participants into program.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Youth Employment Consultant
ETC
03.2018 - 04.2021
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Developed job leads in order to increase placements.
- Proofread and edited numerous clients' resumes per day to improve interview chances.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Phlebotomist
Sullivan Nicolaides Pathology
11.2018 - 03.2020
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Centrifuged blood samples as outlined in clinical protocols.
Youth Development Officer
Department Of Youth Justice
02.2009 - 04.2018
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
- Developed and introduced cultural and ethnic diversity programs.
- Stayed abreast of and incorporated best practices for youth development programs.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
- Exposed youths to variety of sports activities and encouraged participation.
- Coordinated with communities, school systems, parents and law enforcement in supervising youth development programs.
- Worked with first responder services, educators, and drug and alcohol treatment clinics.
- Understood and navigated processes for obtaining state and federal grants aiding in financial support of youth development programs.
- Experienced with popular office software used for data collection and developing reports.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Education
Bachelor of Social Welfare - Social Welfare
Southern Cross University
Gold Coast, QLD02.2020
Certificate III - Pathology
BLT
Brisbane, QLD11.2018
Skills
- Service Consultant Assistance
- Customer Service
- Providing Customer Service
- Customer Service Representation
- Customer Service and Rapport
- Banking Principles
- Banking Services
- Banking Laws
- Telephone Banking
- Online Banking
References
Molly Dickson- Team Leader Suncorp Bank
0421600963
Luke Meznaric- Senior Youth Officer Reiby Juvenile Detention Centre
0408284979
Timeline
Banking Customer Service Consultant
Suncorp Bank
03.2022 - Current
Youth Worker Custodial
Brisbane Youth Detention Centre
04.2021 - Current
Employment Consultant
Tursa Employment & Training
04.2020 - 04.2021
Phlebotomist
Sullivan Nicolaides Pathology
11.2018 - 03.2020
Youth Employment Consultant
ETC
03.2018 - 04.2021
Youth Development Officer
Department Of Youth Justice
02.2009 - 04.2018
Bachelor of Social Welfare - Social Welfare
Southern Cross University
Certificate III - Pathology
BLT
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