Work History
Education
Skills
Summary
Timeline
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Amanda Zerafa

Amanda Zerafa

Brisbane,QLD

Work History

Business Owner

Batch Made in Heaven
09.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.

Consultant

The Body Shop @ Home
04.2017 - Current
  • Self-motivated sales-based business
  • Independent consultant selling beauty products with high social and environmental standards for people and the planet
  • Sourcing clientele, upholding regular sales, managing stock and payment processing
  • Driving sales, building clientele including running a social media account

Youth Officer

Reiby Juvenile Justice Centre
07.2022 - 10.2023
  • Organized fundraisers that generated funds critical to maintaining quality programming.
  • Contributed to the improvement of community outreach strategies for better youth participation.
  • Implemented effective conflict resolution techniques to address behavioral issues among youths.
  • Provided guidance and support to at-risk youth, resulting in decreased truancy rates among program participants.
  • Enhanced youth engagement by developing and executing interactive programs and activities.
  • Ensured compliance with state regulations by maintaining accurate records of program activities and participant progress.
  • Mentored young individuals, fostering a sense of personal responsibility and accountability.

Domestic Care Assistant

Australian Unity
11.2021 - 06.2022
  • Supporting independence and wellbeing for clients
  • Providing support to clients with domestic assistance duties such as cleaning, laundry and meal preparation
  • Providing assistance with transportation for clients to appointments and for shopping and leisure outings
  • Collaborated with multi-disciplinary teams of healthcare professionals to ensure comprehensive care delivery tailored to each client''s needs.
  • Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.

Events Manager / Assistant Venue Manager

Tabatinga Ingleburn RSL
01.2021 - 12.2021
  • Assisting Venue and Marketing Managers, acting venue manager, organising events from concept to completion, multitasking, consulting with clients, contacting guests, promoting events, catering, ordering, liaising with suppliers and delegating
  • Fast paced position requiring high attention to detail, organisation, leadership
  • Managing children's parties, while organising venue, staff and run schedules, providing entertainment to children and families

Administrations Assistant / Allocator

BJS Manufacturing
09.2020 - 12.2020
  • 3 Month maternity contract as a reception & administration assistant
  • Scheduling deliveries/jobs in a high volume and fast paced work environment whilst managing a dispersed workforce
  • First point of contact, taking orders, processing orders and measurements, filing, goods receiving, invoicing, checking orders, purchasing orders, organising customer pickups and deliveries
  • Preparing quotes and ordering warehouse stock

Administration Assistant / Guest Experience Consultant

Belgravia Leisure
09.2017 - 12.2020
  • Administrations Officer for the first year in a large leisure Centre with a gym, pool, stadium, physiotherapist and more
  • Greeting visitors, taking payments, stocking supplies, scheduling appointments, sorting and sending mail, answering and directing phone calls
  • Performing intermediate administration and reception duties
  • Promoted in the first year from reception to Guest Experience Consultant in a Sales focused position
  • Identifying and meeting customer needs whilst meeting kpi's, maintaining good after-sales relationships to uphold member retention
  • Membership account management including cancellations, overdue accounts and complaint handling
  • Creating reports and reporting centre growth and loss to management
  • Team guest experience trainer on mystery shoppers, guest experience and customer retention
  • Social media management working alongside our state marketing manager to provide content for campaigns and promotions
  • Achieving first in the state for sales repeatedly, hitting daily, monthly and yearly targets

Education

High School Diploma -

Mount Carmel High School
Varroville, NSW
01.2011

Skills

  • Interpersonal skills
  • Patience
  • Flexibility
  • Organisational skills
  • Listening skills
  • Presentation skills
  • Report writing skills
  • Allocation experience
  • Customer relationship management
  • Product design
  • Event planning
  • Fundraising coordination
  • Conflict resolution

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Timeline

Youth Officer

Reiby Juvenile Justice Centre
07.2022 - 10.2023

Domestic Care Assistant

Australian Unity
11.2021 - 06.2022

Business Owner

Batch Made in Heaven
09.2021 - Current

Events Manager / Assistant Venue Manager

Tabatinga Ingleburn RSL
01.2021 - 12.2021

Administrations Assistant / Allocator

BJS Manufacturing
09.2020 - 12.2020

Administration Assistant / Guest Experience Consultant

Belgravia Leisure
09.2017 - 12.2020

Consultant

The Body Shop @ Home
04.2017 - Current

High School Diploma -

Mount Carmel High School

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Amanda Zerafa