Kiona Keyte
Eschol Park,Australia
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Business Owner
Batch Made in Heaven
09.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Consultant
The Body Shop @ Home
04.2017 - Current
- Self-motivated sales-based business
- Independent consultant selling beauty products with high social and environmental standards for people and the planet
- Sourcing clientele, upholding regular sales, managing stock and payment processing
- Driving sales, building clientele including running a social media account
Youth Officer
Reiby Juvenile Justice Centre
07.2022 - 10.2023
- Organized fundraisers that generated funds critical to maintaining quality programming.
- Contributed to the improvement of community outreach strategies for better youth participation.
- Implemented effective conflict resolution techniques to address behavioral issues among youths.
- Provided guidance and support to at-risk youth, resulting in decreased truancy rates among program participants.
- Enhanced youth engagement by developing and executing interactive programs and activities.
- Ensured compliance with state regulations by maintaining accurate records of program activities and participant progress.
- Mentored young individuals, fostering a sense of personal responsibility and accountability.
Domestic Care Assistant
Australian Unity
11.2021 - 06.2022
- Supporting independence and wellbeing for clients
- Providing support to clients with domestic assistance duties such as cleaning, laundry and meal preparation
- Providing assistance with transportation for clients to appointments and for shopping and leisure outings
- Collaborated with multi-disciplinary teams of healthcare professionals to ensure comprehensive care delivery tailored to each client''s needs.
- Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.
Events Manager / Assistant Venue Manager
Tabatinga Ingleburn RSL
01.2021 - 12.2021
- Assisting Venue and Marketing Managers, acting venue manager, organising events from concept to completion, multitasking, consulting with clients, contacting guests, promoting events, catering, ordering, liaising with suppliers and delegating
- Fast paced position requiring high attention to detail, organisation, leadership
- Managing children's parties, while organising venue, staff and run schedules, providing entertainment to children and families
Administrations Assistant / Allocator
BJS Manufacturing
09.2020 - 12.2020
- 3 Month maternity contract as a reception & administration assistant
- Scheduling deliveries/jobs in a high volume and fast paced work environment whilst managing a dispersed workforce
- First point of contact, taking orders, processing orders and measurements, filing, goods receiving, invoicing, checking orders, purchasing orders, organising customer pickups and deliveries
- Preparing quotes and ordering warehouse stock
Administration Assistant / Guest Experience Consultant
Belgravia Leisure
09.2017 - 12.2020
- Administrations Officer for the first year in a large leisure Centre with a gym, pool, stadium, physiotherapist and more
- Greeting visitors, taking payments, stocking supplies, scheduling appointments, sorting and sending mail, answering and directing phone calls
- Performing intermediate administration and reception duties
- Promoted in the first year from reception to Guest Experience Consultant in a Sales focused position
- Identifying and meeting customer needs whilst meeting kpi's, maintaining good after-sales relationships to uphold member retention
- Membership account management including cancellations, overdue accounts and complaint handling
- Creating reports and reporting centre growth and loss to management
- Team guest experience trainer on mystery shoppers, guest experience and customer retention
- Social media management working alongside our state marketing manager to provide content for campaigns and promotions
- Achieving first in the state for sales repeatedly, hitting daily, monthly and yearly targets
Education
High School Diploma -
Mount Carmel High School
Varroville, NSW01.2011
Skills
- Interpersonal skills
- Patience
- Flexibility
- Organisational skills
- Listening skills
- Presentation skills
- Report writing skills
- Allocation experience
- Customer relationship management
- Product design
- Event planning
- Fundraising coordination
- Conflict resolution
Timeline
Youth Officer
Reiby Juvenile Justice Centre
07.2022 - 10.2023
Domestic Care Assistant
Australian Unity
11.2021 - 06.2022
Business Owner
Batch Made in Heaven
09.2021 - Current
Events Manager / Assistant Venue Manager
Tabatinga Ingleburn RSL
01.2021 - 12.2021
Administrations Assistant / Allocator
BJS Manufacturing
09.2020 - 12.2020
Administration Assistant / Guest Experience Consultant
Belgravia Leisure
09.2017 - 12.2020
Consultant
The Body Shop @ Home
04.2017 - Current
High School Diploma -
Mount Carmel High School
Similar Profiles
Jordan PerezJordan Perez
Personal Trainer Intern at Bad Batch PerformancePersonal Trainer Intern at Bad Batch Performance
Darcy WattDarcy Watt
Front of House Server at Batch WineryFront of House Server at Batch Winery
Myles BrooksMyles Brooks
Sales Associate, Cashier at The Good BatchSales Associate, Cashier at The Good Batch
NANPAT CHULSUKHONNANPAT CHULSUKHON
Customer Service Attendant at Wilson ParkingCustomer Service Attendant at Wilson Parking
TONY THOMASTONY THOMAS
Driver at Transit Bus ServiceDriver at Transit Bus Service