Amanda Jane Yeo
St Albans,VIC
Summary
Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Roasters and Grocers
Broadbeach, QLD
02.2024 - 09.2024
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Completed opening and closing duties to facilitate business operations.
Disability Support Worker
Self Employed (ABN)
Mareeba, QLD
10.2022 - 12.2023
- Transported clients to appointments, social events, and other activities as needed.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Managed challenging behaviors through positive reinforcement techniques.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Farm Manager
Veni Falvo Farming
Mareeba, QLD
03.2017 - 10.2022
- Hired seasonal workers and provided training on safety protocols and use of equipment.
- Managed budgets and tracked expenses related to labor costs, production costs, fuel costs and more.
- Established quality control procedures for grading produce according to industry standards.
- Ensured compliance with federal regulations regarding food safety standards.
- Worked closely with vendors in order to obtain competitive pricing on supplies needed for operation of the farm.
- Developed long-term strategies for increasing efficiency while reducing overhead costs associated with running the farm business.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Dispensary Assistant
Priceline
Mareeba, QLD
10.2019 - 04.2020
- Greeted customers upon entering the dispensary and provided friendly customer service throughout their visit.
- Updated electronic records pertaining to product orders, customer accounts, sales data.
- Adhered to health codes by maintaining a sanitary working environment at all times.
- Tracked expiration dates for merchandise in order to ensure freshness of inventory.
- Managed supply restocking, display arrangements and general housekeeping.
- Created positive and healthy customer interactions to align with company core values.
- Verified proper customer identification, medical information and paperwork.
- Responded to customer inquiries and provided accurate information regarding products, availability, and pricing.
- Maintained cleanliness of dispensary by stocking shelves, cleaning work areas, and organizing product displays.
- Assisted customers in selecting appropriate products based on their individual needs and preferences.
Skills
- Health and safety
- Housekeeping skills
- Personal care assistance
- First-aid and CPR
- Appointment organization
- Daily living assistance
- Serve customers
- Problem-solving abilities
- Updating medication histories
- Pharmacy and customer records management
- Professionalism
- Reliability
- Communication Skills
- Empathy and Compassion
Certification
- 2023 White Card - Generic Safety in the Construction Industry
- 2021 Licence to Perform High Risk Work
- Current NDIS Worker Screening
- Current Heavy Vehicle Drivers Licence
- Current Police Check
- First Aid and CPR
- Certificate in Vocational Preparation
References
References available upon request.
Timeline
Shift Supervisor
Roasters and Grocers
02.2024 - 09.2024
Disability Support Worker
Self Employed (ABN)
10.2022 - 12.2023
Dispensary Assistant
Priceline
10.2019 - 04.2020
Farm Manager
Veni Falvo Farming
03.2017 - 10.2022
- 2023 White Card - Generic Safety in the Construction Industry
- 2021 Licence to Perform High Risk Work
- Current NDIS Worker Screening
- Current Heavy Vehicle Drivers Licence
- Current Police Check
- First Aid and CPR
- Certificate in Vocational Preparation
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