Amanda Jennifer Mandel
Southport,QLD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
Work History
Call Centre Manager
Mandel Enterprises Pty Ltd
02.2019 - 07.2023
- Collected and analyzed call centre statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
With a 20 person plus call centre, aimed on helping family's reach their full financial potential, offering free information sessions, helping people with Super, Tax Incentives and Mortgage reduction. It was a pleasure to help so many family's educate themselves on their Financial options.
Property Developing
Mandel Enterprises Pty Ltd
01.2014 - 01.2019
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
PA / Personal Assistant and Finance Manager
TYREMILL
02.2015 - 03.2016
- Created expense reports, budgets, and filing systems for management team.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained relationships with customers, lenders and other third parties.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
Loans Officer and Administration Manger
Asset Loans
09.2009 - 08.2013
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Organized and updated databases, records and other information resources.
- Wrote code for database applications.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Conducted scheduled system upgrades to maximize performance.
Education
High School Diploma -
Helensvale State High School
Helensvale, QLDBusiness Management 3 -
Bishop Rawstorne International Language Collage
United Kingdom 2003
Skills
- Conflict Management
- Productivity Improvements
- Team Bonding
- Strong multi-tasking skills
- Simultaneously manage several projects and schedules
- Excellent public-facing point person for clients, customers, vendors and equipment and service providers
Hobbies
Self - development, Family, Travel, Keeping Fit, Cooking and Fashion
Timeline
Call Centre Manager
Mandel Enterprises Pty Ltd
02.2019 - 07.2023
PA / Personal Assistant and Finance Manager
TYREMILL
02.2015 - 03.2016
Property Developing
Mandel Enterprises Pty Ltd
01.2014 - 01.2019
Loans Officer and Administration Manger
Asset Loans
09.2009 - 08.2013
High School Diploma -
Helensvale State High School
Business Management 3 -
Bishop Rawstorne International Language Collage
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