Amanda Leung
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Assistant Services Officer
University Of Technology Sydney, Broadway
06.2022 - Current
- Respond to high volumes of enquiries online, over phone and at counter with high quality customer service skills.
- Communicate regularly with internal stakeholders to provide efficient support and maintain strong relationship.
- Manage portfolio and build peer knowledge on updated information.
- Provide support and training of new team members and share learnings.
- Work collaboratively with teammates to solve enquiries quickly and efficiently.
- Utilize various customer support software and student administration systems including CASS, Salesforce and Touchpoint.
Entrepreneur
Daonline Closet
07.2012 - 03.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Created and updated company digital presence to enhance product marketing through professional website and optimized social media profiles.
- Ran pop-up stores and managed all store operations from planning shop layout to administrative, financial procedures and achieving sales targets.
- Built loyal account base and long-term business relationships with customers.
- Built business to over 40000 followers on Facebook by implementing effective marketing and customer engagement plans.
Assistant Manager
Hong Kong Polytechnic University
08.2011 - 08.2013
- Provided programme support for professors and guest lecturers.
- Maintained high levels of quality assurance, including course evaluation and course approval procedures.
- Assisted with recruitment and marketing activities.
- Networked, built and maintained solid and constructive relationships as well as effective communications with a wide range of internal and external stakeholders, institutional partners, private and public sectors.
- Developed and managed website and marketing collaterals of the Institute.
- Oversaw liaison with Finance Office on a diverse range of operational matters from procurement to payment.
Assistant Public Relations Manager
Royal Plaza Hotel
09.2007 - 04.2011
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Built professional relationships with distributors, customers and media staff.
- Planned and executed promotional campaigns and media events, monitored press coverage and effectiveness of activities.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
Corporate Communications Officer
Hong Kong Air Cargo Terminals
01.2006 - 08.2007
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Managed administrative logistics of events planning and promotions.
- Planned large-scale events such as trade shows and conferences.
Project Manager
The Dragon Foundation
07.2002 - 01.2006
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored deadlines to keep team on track with project schedule.
- Organized supporting materials for meetings and project updates.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor of Arts - English
The University of Hong Kong
Hong Kong07.2002
Skills
- Task Prioritization
- Customer Service
- Organizational Skills
- Relationship Building
- Time Management
- Attention to Detail
Referees
Conor Hinds
Senior Officer, Student Enquiry
University of Technology Sydney
Email: conor.hinds@uts.edu.au
Dr Tony Shieh
Associate Professor of Business Education
Academic Director of MSc in Accounting, School of Business and Management
The Hong Kong University of Science and Technology
Email: actony@ust.hk
*Dr Shieh was the Director of Advanced Education at Hong Kong Polytechnic University.
Timeline
Assistant Services Officer
University Of Technology Sydney, Broadway
06.2022 - Current
Entrepreneur
Daonline Closet
07.2012 - 03.2022
Assistant Manager
Hong Kong Polytechnic University
08.2011 - 08.2013
Assistant Public Relations Manager
Royal Plaza Hotel
09.2007 - 04.2011
Corporate Communications Officer
Hong Kong Air Cargo Terminals
01.2006 - 08.2007
Project Manager
The Dragon Foundation
07.2002 - 01.2006
Bachelor of Arts - English
The University of Hong Kong
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