Amanda Louise Hoyling
Brisbane,QLD
Summary
Highly motivated and empathetic professional with a proven record of success in delivering a high standard of Client service. I am seeking a long-term position where I can apply my communication skills and compassion to assist and support people improve the quality of their lives
Overview
19
19
years of professional experience
Work History
Paralegal
LeadPoint Digital Mortgage Services
10.2019 - 07.2023
- Communicating with customers by email and telephone including escalated matters
- Develop professional and respectful relationships with clients, solicitors, borrowers, brokers, funders
- Assist with staff recruitment, training, and performance management
- Title Searches and related property searches
- Certification and documentation of all new loan advances
- Checking of loan documents to ensure all legal requirements met
- Preparation of Loan Documentation
- Dealing with internal and external correspondence Assisted management with file closures and billing matters
- Produce and provide end of month Service Level Reports to client Lenders
- Management of client billing and accounts
- Provide administrative and secretarial support to Director
- Responsible for collating and entering staff timesheets, authorising wages, and coordinating staff coverage
- Responsible for managing Accounts Receivable and Payable
- Produce and provide end of month Service Level Reports to client Lenders
- Conduct quarterly audits of Paralegal files to ensure compliance
- Maintaining office supply levels
- Responsible for managing and reconciling Directors expenses and petty cash
- Responsible for managing staff annual leave and absence spreadsheet.
Owner Operator
ALH Cleaning Services
01.2018 - 07.2019
- My services involved quotation, on the job cleaning and advice within the Domestic and Commercial cleaning Industry
- I managed my own accounts, invoices and profit and loss statements by using Microsoft web base accounting products to ensure all accounts and invoices were managed in accordance with legislation
- I completed all jobs in a timely manner supported by using an email calendar system to diarize and prioritize client appointments
- I used web base programs to create client profiles and updated relevant details as required ensuring the accuracy of client information
- I adapted to changing priorities seamlessly to ensure the client experience was excellent with a high level of satisfaction
- I made sure I provided clear communication at times tailoring my communication style to suit my client and their needs.
Administration Officer
Lifestyle Interior Linings, Family Business
04.2016 - 10.2017
- Assisting Manager with monthly reporting
- Manage calendars
- Schedule meetings and write up meeting minutes
- Manage Accounts Payable and Receivable
- Communicate with customers by telephone and email
- Develop professional and respectful relationships with building Industry partners, employees/ subcontractors, and creditors
- Ordering material, hire equipment, office stationery
Rosie's Friends
01.2011 - 01.2012
- Assisting a team in providing outreach to members of the community facing homelessness
- Engaging in conversations, a listening ear and a friendly face each month
Employment Advisor
06.2009 - 09.2009
- Interview and assist clients with special need's to find suitable employment
- Ensure all clients resumes are up to date and suitable to send to Employers
- Contact employers and discuss potential candidates
- Conduct fortnightly follow up visits with clients to assess progress
- Identify and arrange ongoing training and development to support clients to be job ready
- Write up of file notes on client progress and provide additional support as required.
Gym Receptionist/Child Care Supervisor
Goodlife
08.2008 - 06.2009
- Front counter customer service and sales
- Arrange and provide advice on Gym membership
- Supervisor of in-house Childcare facility
- Provide care for children whilst parent was attending Gym
- Provide a safe and supportive environment to children when upset or needed attention
Paralegal/Team Leader
Gilshenan and Luton Lawyers /LeadPoint Digital Mortgage Services
02.2004 - 07.2008
- Communicating with customers by email and telephone including escalated matters
- Develop professional and respectful relationships with clients, solicitors, borrowers, brokers, funders
- Title Searches and related property searches
- Certification and documentation of all new loan advances
- Checking of loan documents to ensure all legal requirements met
- Dealing with internal and external correspondence
- Coordination settlements for both purchases and refinances
- Assisted management with file closures and billing matters
- Day to day management and training of a team of ten staff
- Staff recruitment and performance management
- Allocate resources and delegation of work across the team
- Ensured that the team met or exceeded agreed Service Level Agreements
- Day to day management and training of a team of ten staff
- Primary point of contact for escalated matters and customer complaints
Education
Certificate IV in Paralegal Studies -
Queensland Commercial College
2000
Skills
- Microsoft 365 Applications
- Typing speed = 60wpm
- Automated Titles System
- PEXA – Electronic Conveyancing Platform
- Actionstep – Account and File Management
- Hotdocs – LeadPoint based document generation software
- Xero – Employee Profiles, Timesheets, Leave Entry and Approvals
Timeline
Paralegal
LeadPoint Digital Mortgage Services
10.2019 - 07.2023
Owner Operator
ALH Cleaning Services
01.2018 - 07.2019
Administration Officer
Lifestyle Interior Linings, Family Business
04.2016 - 10.2017
Rosie's Friends
01.2011 - 01.2012
Employment Advisor
06.2009 - 09.2009
Gym Receptionist/Child Care Supervisor
Goodlife
08.2008 - 06.2009
Paralegal/Team Leader
Gilshenan and Luton Lawyers /LeadPoint Digital Mortgage Services
02.2004 - 07.2008
Certificate IV in Paralegal Studies -
Queensland Commercial College
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