Amanda (Mandie) Carroll
Sydney,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management relationships. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Effective communicator with background in high-paced banking environment, seeking to transition into new field. Developed strong customer service and problem-solving skills, ensuring client satisfaction and efficient resolution of issues. Looking to leverage these transferrable skills to contribute meaningfully in new professional setting.
Overview
38
38
years of professional experience
Work History
Fair Fight Foundation
11.2023 - Current
- Researched potential funding sources and developed strategies to secure grants.
- Prepared grant applications for submission, ensuring all required information was included.
- Maintained detailed records of all grants awarded, including budget information, timelines, and other relevant documents in CRM.
- Responded promptly to inquiries from government agencies concerning pending or approved grants.
- Attended seminars, workshops, webinars related to grants administration.
Office Manager
Riteway Solutions Group
02.2020 - 03.2023
- Coordinated and managed daily administrative operations of the office and 10 staff/contractors.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Arranged all company events including holiday parties, team building activities, birthday celebrations, etc.
- Performed general bookkeeping duties in Xero such as creating invoices and completing journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contractor timesheets and invoices for accuracy prior to payment processing.
- Developed, designed and coordinated trade show attendance.
Career Break
Raising Family
01.2007 - 02.2020
- Took a planned career break to focus on raising my family.
Office Coordinator
Bisley & Company
04.2005 - 01.2007
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed
- Organised and managed office operations and procedures, including record keeping systems and filing protocols
- Performed data entry tasks accurately with attention to detail
- Greeted visitors warmly and professionally while providing assistance when necessary.
Senior Life Insurance Underwriter
ING
03.1994 - 02.2005
- Developed expertise in assessing customer needs, providing product information, and recommending appropriate coverage
- Communicated effectively with customers regarding their policy options
- Documented customer interactions according to established protocols
- Reviewed and evaluated life insurance applications for accuracy, completeness, and compliance with company underwriting guidelines
- Ensured compliance with industry standards and regulatory requirements throughout the underwriting process
- Consulted with reinsurers on complex cases to secure approval for policy issuance
- Analyzed financial statements, medical records, credit reports, and other relevant documents to determine insurability of applicants
- Maintained detailed records of all underwriting decisions in accordance with applicable laws and regulations.
Insurance Underwriter
Tower Life Insurance
05.1992 - 02.1994
- Reviewed and evaluated insurance applications to determine acceptability of risk
- Provided guidance and training to junior staff members on best practices for underwriting
- Performed quality assurance checks on completed work prior to submission
- Analyzed financial statements, credit reports and other documents to determine the extent of coverage needed by clients
- Prepared detailed reports outlining key findings from underwriting activities
- Developed underwriting policies and procedures for evaluating risks associated with life, health, casualty and property insurance
- Maintained accurate documentation related to all underwriting activities
- Resolved customer complaints regarding underwriting decisions in a timely manner.
Bank Clerk and teller
Commonwealth Bank
02.1987 - 04.1992
- Initiated contact with vendors regarding purchase orders placed by the bank's customers
- Performed basic teller duties such as cashing checks, accepting deposits, and processing loan payments
- Reconciled discrepancies between actual cash amounts received versus amounts posted on ledger accounts
- Balanced cash drawers daily to ensure accuracy of funds on hand
- Verified the accuracy of data entered into the computer system for record keeping purposes
- Provided excellent customer service to clients, answering inquiries and resolving complaints promptly
- Worked collaboratively with colleagues to ensure smooth operations within the branch office
- Performed quality assurance checks on work performed by junior staff members.
Skills
- Office Management
- Administrative Support
- Travel Coordination
- Report Writing
- Team Bonding
- Written Communication
- Mail Handling
- Customer Relations
- Banking Operations
- Volunteer Relations
- Client Correspondence
- Data Entry
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Contact
Sydney, NSW 2153
Timeline
Fair Fight Foundation
11.2023 - Current
Office Manager
Riteway Solutions Group
02.2020 - 03.2023
Career Break
Raising Family
01.2007 - 02.2020
Office Coordinator
Bisley & Company
04.2005 - 01.2007
Senior Life Insurance Underwriter
ING
03.1994 - 02.2005
Insurance Underwriter
Tower Life Insurance
05.1992 - 02.1994
Bank Clerk and teller
Commonwealth Bank
02.1987 - 04.1992
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