Amandeep Kaur
WEIR VIEWS (VIC),VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure mortgage broker position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Coles Online Team member
Coles Supermarket
06.2019 - 01.2021
- Responded to website and email inquiries within number of business days to maintain customer satisfaction and generate positive reviews.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed customer service processes to improve customer satisfaction.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Generated reports and tracked customer service metrics on daily basis.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Conducted customer service training sessions for new team members.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Coles Supermarket
08.2018 - 06.2019
Crew Member
Coles Supermarket
08.2010 - 01.2013
Customer Service Representative
Coles Supermarket
02.2013 - 11.2016
Education
Diploma of Finance And Mortgage Broker FNS50322 -
Entry Education
South Melbourne 09.2023
Cert IV Finance And Mortgage Broker FNS40821 -
Entry Education
South Melbourne 08.2023
Diploma of Management BSB51107 -
Perth Education Group
Western Australia 2015
Diploma of Business BSB50207 -
Western Institute Of Technology
Melbourne, VIC2012
Certificate IV in Business -
ALTEC
Melbourne2010
Bachelor of Arts - Arts
Guru Nanak Dev University
Amritsar,Punjab/India2008
Skills
- Best Practices Management
- Daily Reports
- Confident about making decisions
- Staff Support
- Cultural Awareness
- Customer Service and Assistance
- Improvement Plans
- An understanding of sales and marketing
- Team Goals
- Client Relationships
- Good communication skills
- Detail-oriented and organised
- Time management
Timeline
Coles Online Team member
Coles Supermarket
06.2019 - 01.2021
Customer Service Representative
Coles Supermarket
08.2018 - 06.2019
Customer Service Representative
Coles Supermarket
02.2013 - 11.2016
Crew Member
Coles Supermarket
08.2010 - 01.2013
Diploma of Finance And Mortgage Broker FNS50322 -
Entry Education
Cert IV Finance And Mortgage Broker FNS40821 -
Entry Education
Diploma of Management BSB51107 -
Perth Education Group
Diploma of Business BSB50207 -
Western Institute Of Technology
Certificate IV in Business -
ALTEC
Bachelor of Arts - Arts
Guru Nanak Dev University
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