Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amandeep Kaur

Kalkallo,Victoria

Summary

Experienced Logistics Coordinator with a strong background in supply chain management and customer service. Skilled in handling complex logistical challenges, coordinating documentation. Highly organized, efficiency-driven, and team-oriented, with a commitment to optimizing workflows, improving efficiency, and ensuring customer satisfaction. Seeking an opportunity to leverage my expertise in a dynamic environment where my skills can maximize operational output and streamline processes.

Overview

6
6
years of professional experience

Work History

LOGISTICS KEY ACCOUNTS CUSTOMER OFFICER

BORDER EXPRESS PTY
02.2024 - Current
  • Proactive monitoring of consignments requested by customers
  • Pricing requests responded to efficiently and accurately and compliant with pricing governance
  • Support for enquiries about Carrier transit times, delivery location information, Public Holidays.
  • Support for user enquiries about systems and technology i.e. Parcel Send, Move it, Scanning, Carrier websites.
  • Label Quality and Packaging Issues - Raise Cases, initiate customer communication, provide reports to Strategic Account Manager as required
  • Monitor daily integrity report and proactive manage issues.
  • Oversee the detailed level application and accuracy of the Salesforce CS Cases and DIFOT to ensure accurate service reporting of the same. Close out gaps in Cases and DIFOT by management
  • Administration of SOP’s

LOGISTICS OPERATOR & SPECIAL SERVICE PROJECT COORDINATOR OFFICER

BORDER EXPRESS PTY
04.2022 - 01.2024
  • Provide first-level, front-line communication support to key clients such as MTA, MTA spec, K & N, Super retail group, Viva Energy, AFS (Makita) and Honda Australia Pty Ltd for day-to-day operations.
  • Managing customer orders from placement through to delivery by liaising closely with outbound teams and internal sales teams to ensure DIFOT targets on a national scale.
  • Maintain daily reports (Lost in Transit, Damages and DGs with Carrier)
  • Manage escalated freight and carrier investigations, ensuring timely resolutions
  • Comprehensive data analysis was carried out from the BI reports, and data from daily inventory to freight movement and logistics coordination for end-to-end client delivery was extracted.
  • Liaise directly with Commercial customers to provide exceptional after-sales support
  • Supporting Business Development Manager and team with claims management process
  • Supporting onboarding of new customers, tracking and monitor.
  • Proactively notify clients of delivery updates, including any delays, to ensure that expectations are met.
  • Providing effective communication with Internal and External customers
  • Maintain up-to-date records and reporting dashboards using BI dashboards, Zendesk, Zoho CRM, Excel and Share point tools
  • Collaborating with the operations team to improve overall customer experience
  • Assisting in the development and implementation of SOPs

LOGISTICS AND PROCUREMENT

BAGTRANS PTY LIMITED
03.2021 - 03.2022
  • Managing daily pickups and returns for account holders
  • Distribution & Warehousing experience in 3PL Customer Service & Logistics Management environment
  • Experience in working with Dangerous goods handling with appropriate class knowledge.
  • Sales Order Processing - Processing of customer orders to LMS Software (Manual/EDI files.
  • Managed inventory on a batch base, expiry date or FIFO-based, allocating stock to relevant locations.
  • Experience working in a fast-paced environment.
  • Checking and validating stock position within LMS /Excel and dispatch warehouse.
  • Printing orders/pick slips for local and interstate orders inbound/outbound/transit orders including cross-dock inwards
  • Requesting ETA and POD for orders already dispatched. Checking delivery & dispatch of goods, stock counts/stock information.
  • Scanning and creating connote into the system and checking off details.
  • Booking, manifesting, and debriefing freight ensuring deadlines are met
  • Processing driver’s Runsheet, Checking pickup paperwork against Runsheet.
  • Customer service - Responding to and dealing with customer inquiries and complaints.
  • Ensuring sales orders are processed correctly within the required time frame.
  • Deliveries – Receiving and dispatching orders from each warehouse and communicating with stakeholders to ensure orders are delivered in full and on time.
  • Working with customers internally and externally in delivering 3PL and Logistics coordinated services.
  • Coordination, processing, and inventory management of 3PL services including storage, handling, loading, and unloading billing.
  • Customer inquiries (Incl. Inbound calls & emails), provide service support to all customer inquiries, Handle customer complaints and ensure a high level of service achieved.

CUSTOMER SERVICE AND LOGISTICS OFFICER

CHEMIST WAREHOUSE
12.2019 - 10.2020
  • Assist with the Quality of each decoy flare- Testing to packing, Safety & environment systems administration and ensuring critical product features' quality.
  • Assist with commercializing products from concept/design to production.
  • Assist in maintaining Production schedules, Deadlines and tracking for all products, orders and manufacturing with accounts payable and accounts receivable, including completing credit applications and sorting delivery dockets and invoices.
  • Additional administrative duties performed based on shift rotational policies include Inventory management, Filing, Updating specs and patterns library.
  • Data entry, Coordination and processing of documents (scanning, filing etc.), Running reports for management in Excel, and MS Office suite.
  • Assist with HR functions such as scheduling interviews, creation of employee starter packs, and uniform inventory
  • Create and maintain strong relationships with local & international customers, suppliers, and factory personnel.
  • Perform pressing, assembly, packing and other tasks as required by the team.
  • Be situationally aware and prepared to SWIM (Stop Warn Inform Manage)
  • Understand energetic material ignition sources, FISH (Friction Impact Static Heat)
  • Operating a variety of small-pack production and packaging machinery.
  • Awareness of Lean Manufacturing principles
  • Perform general office and administration tasks such as responding to phone and email communications, taking messages, and answering enquiries
  • Learn a variety of Production and Quality Control responsibilities, with the opportunity for career progression

Education

Certificate III - printing & Graphic Arts

Certificate IV - Business

Diploma - Management

Advanced Diploma - Management

Advanced Diploma - Marketing

Skills

  • Microsoft Advanced Applications and Knowledge
  • Able to manage data, communications, and documentation efficiently by being proficient with the Microsoft Office Suite, which includes MS Outlook and Power BI reporting
  • A strong attention to detail to guarantee precise order delivery tracking and verification
  • Work experience in a fast-paced setting
  • Making sure deadlines are fulfilled by scheduling, manifesting, and debriefing freight

Timeline

LOGISTICS KEY ACCOUNTS CUSTOMER OFFICER

BORDER EXPRESS PTY
02.2024 - Current

LOGISTICS OPERATOR & SPECIAL SERVICE PROJECT COORDINATOR OFFICER

BORDER EXPRESS PTY
04.2022 - 01.2024

LOGISTICS AND PROCUREMENT

BAGTRANS PTY LIMITED
03.2021 - 03.2022

CUSTOMER SERVICE AND LOGISTICS OFFICER

CHEMIST WAREHOUSE
12.2019 - 10.2020

Certificate III - printing & Graphic Arts

Certificate IV - Business

Diploma - Management

Advanced Diploma - Management

Advanced Diploma - Marketing

Similar Profiles

CREATE PROFILE
Amandeep Kaur