AMANDEEP KAUR
Canning Vale,WA
Summary
Detail-oriented and proactive Administrative Professional with proven experience supporting telecom and NBN infrastructure projects through effective coordination, documentation management, and compliance oversight. Adept at collaborating with field technicians, contractors, and project managers to ensure smooth operations and adherence to company and regulatory standards. Skilled in onboarding processes, training record management, and technical documentation review, ensuring workforce and project readiness. Proficient in MS Office applications with strong attention to accuracy, confidentiality, and process improvement. Known for excellent communication and organizational skills, and backed by a solid background in IT and network administration, contributing to both administrative efficiency and technical understanding. Currently seeking to leverage these skills in a dynamic, fast-paced administrative environment.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
The Good Guys
09.2025 - Current
- Delivered exceptional customer service by greeting, assisting, and resolving customer inquiries in a professional and timely manner.
- Processed sales, exchanges, and refunds accurately using POS systems while maintaining compliance with company policies and procedures.
- Collaborated with warehouse and delivery teams to coordinate customer orders, stock availability, and on-time deliveries.
- Handled customer complaints with empathy and professionalism, ensuring positive resolutions and customer satisfaction.
- Maintained strong product knowledge to provide tailored recommendations and support sales initiatives.
- Contributed to daily store operations, including merchandising, stock replenishment, and maintaining a clean, organized retail environment.
- Supported the team in achieving sales targets and upholding The Good Guys’ high standards of service and presentation.
Office Administrator
VB Sood Pty Ltd
10.2024 - 07.2025
- Provided end-to-end administrative support for NBN infrastructure projects, including reviewing documentation for cable hauling, pit installations, and RRP works.
- Coordinated with field supervisors and subcontractors to ensure timely project execution in compliance with NBN and company standards.
- Oversaw employee onboarding, facilitating mandatory inductions, training registrations, and access setup for over 30 new hires.
- Monitored and updated workforce training, licenses, and certifications to maintain compliance and workforce readiness.
- Assisted with document control, ensuring proper filing, version management, and secure handling of sensitive records.
- Supported day-to-day operational needs such as data entry, report compilation, and project documentation reviews.
Service Desk Administrator(Casual)
Value Electrical & Air-Conditioning Services
05.2023 - 09.2024
- Delivered comprehensive administrative and coordination support for NBN-related projects, ensuring all technical documentation—such as pit layouts, RRP reports, and cable hauling logs—met compliance requirements.
- Served as a key communication link between field technicians, project managers, and compliance teams to track progress and resolve operational issues.
- Supported project delivery by monitoring timelines, updating progress reports, and ensuring documentation accuracy for audits and inspections.
- Facilitated the onboarding and induction process for new staff, coordinating training schedules and verifying certification validity.
- Maintained an up-to-date database of employee qualifications and compliance records, enabling efficient workforce allocation.
- Ensured secure organization and archiving of confidential project and personnel records in alignment with privacy and audit requirements.
Education
Masters of Business Analytics - IT
Kaplan Business School
03.2025
Post Graduate Diploma of Computer Application - IT
Punjabi University
06-2016
BCA - IT
Punjabi University
06-2015
Skills
- Active Directory (AD)
- Office 365 (O365)
- Two-Factor Authentication (2FA)
- Zendesk Ticket raise
- System Upgrades
- CRM
- Microsoft Dynamics
- Troubleshooting
- Excellent Verbal and Written Communication
- Technical Documentation
Languages
English (Level C1)
Hindi
Punjabi
Timeline
Customer Service Team Member
The Good Guys
09.2025 - Current
Office Administrator
VB Sood Pty Ltd
10.2024 - 07.2025
Service Desk Administrator(Casual)
Value Electrical & Air-Conditioning Services
05.2023 - 09.2024
Post Graduate Diploma of Computer Application - IT
Punjabi University
BCA - IT
Punjabi University
Masters of Business Analytics - IT
Kaplan Business School
Personal Details
Current Address: 12/273 Fulham St Cloverdale, WA 6105.