AMANDEEP KAUR
Para vista,Australia
Summary
Empathetic and organized professional with a strong background in NDIS service delivery, rostering, and support coordination. Over 2 years of hands-on experience as a Disability Support Worker, providing person-centered care to individuals with varied physical and cognitive needs. Successfully owned and managed a busy café, overseeing daily operations, staff, compliance, and community engagement. Skilled in administration, scheduling, team leadership, and implementing digital systems to improve workflows. Tech-savvy with a foundation in IT and a strong interest in supporting NDIS providers through efficient, inclusive, and client-focused service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Coordinator
Total Support Services
09.2025 - 10.2025
- Assisted participants to understand and implement their NDIS plans effectively.
- Coordinated supports and liaised with service providers to achieve participants’ goals.
- Ensured services were delivered according to NDIS Quality and Safeguarding Standards.
- Advocated for participant choice and control while maintaining compliance and efficiency in service delivery.
- Built strong relationships with clients, families and providers to ensure high-quality, responsive support.
Service Delivery Coordinator
Total Support Services
06.2025 - 09.2025
- Coordinated and supervised service delivery across multiple participants, ensuring NDIS compliance and person-centered outcomes.
- Supported daily operational planning, staff rostering and participant engagement activities.
- Maintained accurate records, case notes, and progress reports aligned with organizational and NDIS standards.
- Worked closely with internal teams and external providers to ensure quality and continuity supports.
Manager
Kisaan Transport PTY LTD
10.2024 - 04.2025
- Accomplishes company objectives by managing staff; planning and evaluating company activities.
- Ensures a safe, secure, and legal work environment.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Develops personal growth opportunities.
- Maintains quality service by enforcing quality and customer standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
- Keeping the records of all loads and generating invoices accordingly.
- Processing payrolls of employees.
Manager /Owner
XPRESSO ON FLINDERS
12.2022 - 09.2024
- Owned and operated a successful community café, overseeing daily operations, team leadership, and compliance.
- Built inclusive customer experiences, managed staff, handled all administrative functions, and developed efficient systems.
- Managed scheduling, rostering, payroll, and inventory systems.
- Delivered high-quality service to a diverse customer base, including elderly and neurodivergent patrons, fostering a safe and welcoming environment.
- Supervised a team of 4–6 staff members; provided ongoing coaching and support.
- Maintained business and health regulation compliance; developed SOPs and staff training manuals.
- Handled all client and vendor communications, invoicing, and reporting.
- Key Achievements:
- Introduced digital tools for task management and streamlined daily operations.
- Developed strong community relationships through personalized service and outreach.
- Successfully scaled and sold the business after two years of sustainable growth.
Lifestyle Attendant
Enhanced Lifestyles
09.2019 - 09.2021
- Providing supports for organizing and attending social activities.
- Providing support to understand their NDIS plan and help to achieve their goals.
- Organizing and attending different group activities with people for the well-being of their social life.
- Assisting people to understand their NDIS funding and helping to use it the best way possible.
- Maintaining regular and accurate customer information, documentation and reporting that meet legislative requirements.
- Assessing and managing risk in line with organizational policies and procedures to ensure customer safety.
- Maintaining a good relationship with customers and their families.
- Understanding customer’s goals, needs, choices and helping them to achieve it.
- Showing customers how to access NDIS budget portal and helping to make claims online.
Network Administrator
Nova Institute of Technology
09.2020 - 07.2021
- Supported office and business operations with basic IT troubleshooting, documentation, and digital tool implementation.
- Provided assistance with Microsoft Office, CRM tools, and data entry.
- Helped set up digital forms, templates, and client communication systems.
- Assisted in transitioning paper-based processes to digital workflows.
Education
Professional Year -
William Light Institute
Adelaide, SA03.2021
Master of Information Technology - undefined
Federation University
Adelaide, SA, Australia07.2020
Bachelor of Engineering - Information Technology
Punjab Technical University
PUNJAB, INDIA04.2014
Skills
Relationship Building & Customer Service
Documentation & NDIS Compliance
Rostering and Workforce Scheduling
Participant Support & Case Coordination
Certification
- CERT IV IN DISABILITY: Facilitate the empowerment of people with disability. Facilitate community participation and social inclusion.
- Facilitate ongoing skills development using a person-centered approach.
- Work with diverse people, manage legal and ethical compliance.
- Follow safe work practices.
- CERT III IN AGE CARE, DISABILITY, COMMUNITY: Support independence and well-being. Communicate and work in health or community services. Contribute to ongoing skill development using a strength-based approach. Provide home and community support services.
- THE ABCs of the NDIS: Knowledge of the concepts of NDIS such as goal setting, choice and control, reasonable and necessary. Understanding of how funding is offered and how services and products are purchased with it as well as knowledge of NDIS key players, NDIS Compliance.
- SUPPORT CO-ORDINATION INTENSIVE: Understanding of support co-ordination role, writing and reviewing plans, supporting people to use funding. Understanding NDIS price guides, service agreements. Writing Case Notes and tracking billable time. Identifying each individual’s goals and needs, writing plans according to it to get suitable funding and using the plan funding to meet the expectations in best possible way. Helping people to find different types of services and signing different service agreements to use the funding appropriately.
- HELPING PEOPLE TO STAY INFECTION FREE
- FIRST AID, MANUAL HANDLING, CRP
- SUPPORTING PEOPLE TO TAKE THEIR MEDICATION
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Support Coordinator
Total Support Services
09.2025 - 10.2025
Service Delivery Coordinator
Total Support Services
06.2025 - 09.2025
Manager
Kisaan Transport PTY LTD
10.2024 - 04.2025
Manager /Owner
XPRESSO ON FLINDERS
12.2022 - 09.2024
Network Administrator
Nova Institute of Technology
09.2020 - 07.2021
Lifestyle Attendant
Enhanced Lifestyles
09.2019 - 09.2021
Master of Information Technology - undefined
Federation University
Bachelor of Engineering - Information Technology
Punjab Technical University
Professional Year -
William Light Institute