Amandeep Singh
Pagewood,NSW
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Maintenance Engineering
State Transit Authority
Waverley Nsw
12.2016 - 10.2021
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Wrote and revised maintenance procedures.
- Positively engaged with customers and maintained professional appearance as company representative.
Community Health Worker
NSW Health
Sydney Eastern Suburbs
08.2017 - 11.2019
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Provided complex counseling and identified alternative resources for patient care.
- Explained required eligibility applications to patients and helped complete applications for services.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Customer Service Executive
TeleCommunication Systems
Sydney, NSW
07.2012 - 11.2016
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Supervisor
Buono Net Australia
Homebush, NSW
03.2006 - 12.2011
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Performed annual evaluations and reviews for large staff of employees.
Education
Associate of Arts - Advance Diploma
Sydney College
03.2008
MBA - Business Administration And Management
Manipal University
03.2005
Bachelor of Arts - Economics
KUK
03.2002
Skills
- Verbal and Written Communication
- De-escalation Techniques
- Issue and Complaint Resolution
- Customer Retention Strategies
- Multitasking and Prioritization
- Creative Problem Solving
- Upselling Products and Services
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
Timeline
Community Health Worker
NSW Health
08.2017 - 11.2019
Maintenance Engineering
State Transit Authority
12.2016 - 10.2021
Customer Service Executive
TeleCommunication Systems
07.2012 - 11.2016
Supervisor
Buono Net Australia
03.2006 - 12.2011
Associate of Arts - Advance Diploma
Sydney College
MBA - Business Administration And Management
Manipal University
Bachelor of Arts - Economics
KUK
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