Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amandeep Thind

Cannington,WA

Summary

Steadfast, hardworking, passionate, organized and dependable candidate with strong organizational skills with ability to employ empathy and patience to connect with individuals on emotional level and provide support during difficult times.

Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to help team achieve goals.

Eager to secure Youth Support Officer position. Excellent eye for detail and can accurately assesse needs. Committed to providing best possible care and support.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Staff Resourcing Officer

Nulsen Disability Services
Perth, Western Australia
10.2023 - Current
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Resolved issues through active listening and open-ended questioning.

Store Services Assistant

Woolworths
07.2022 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Worked with loss prevention in monitoring shopper behaviors.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Identified, investigated and documented compliance violations and recommended corrective measures.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Managed employee records on database to maintain accuracy and updated information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
  • Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
  • Contributed to development of individualized plans to support team goal achievement.

Customer Service Supervisor

Woolworths
11.2019 - 06.2022
  • Assisted with training and development of team members.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Maintained customer satisfaction with empathy and forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions empathetically, courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Inventory Coordinator

Woolworths
10.2015 - 10.2019
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis. Managed all related documentation and records for department.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Developed materials to educate staff on proper inventory management techniques.

Shop Assistant and Service Supervisor

Woolworths
10.2013 - 09.2015
  • Responded to inquiries from callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies. Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Remained calm and composed in tense situations involving angry or upset customers.

Teacher/Student Counselor

Royal English Academy
Patiala, Punjab
06.2007 - 06.2008
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Improved student and parent satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Education

Master of Information Systems - Management Information Systems

University of Southern Queensland
Toowoomba, QLD
07.2012

Bachelor of Education - Education

Punjabi University
Patiala, India
07.2007 - 08.2008

Skills

  • Excellent Team Player
  • Advance Knowledge of Information Systems
  • Experience in Documentation and Reporting
  • Adaptable and Flexible
  • Strong Relationship Building Skills
  • Excellent verbal and written communication Skills

Timeline

Staff Resourcing Officer

Nulsen Disability Services
10.2023 - Current

Store Services Assistant

Woolworths
07.2022 - Current

Customer Service Supervisor

Woolworths
11.2019 - 06.2022

Inventory Coordinator

Woolworths
10.2015 - 10.2019

Shop Assistant and Service Supervisor

Woolworths
10.2013 - 09.2015

Bachelor of Education - Education

Punjabi University
07.2007 - 08.2008

Teacher/Student Counselor

Royal English Academy
06.2007 - 06.2008

Master of Information Systems - Management Information Systems

University of Southern Queensland

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Amandeep Thind