Amandeep Kaur Darian
Palmerston,NT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Woolworths Group
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Officer
Larrakia Nation Aboriginal
10.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Education
Masters in IT - Information System And Data Science
CDU
Darwin, NT06.2024
Computer Science And Engineering - Computer Science And Engineering
Punjab Technical University
Punjab Jalandhar01.2006
Skills
- Customer Service,Problem-solving abilities and Active Listening
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- De-Escalation Techniques
- Building rapport and Technical Support
- Proficient in Programming languages such as Java , Python and C
- Understanding of Data analysis and machine learning techniques,
- Experienced in data base management systems
- Knowledgeable in network security principles and practices
Timeline
Customer Service Officer
Larrakia Nation Aboriginal
10.2023 - 01.2024
Customer Service Representative
Woolworths Group
01.2022 - Current
Masters in IT - Information System And Data Science
CDU
Computer Science And Engineering - Computer Science And Engineering
Punjab Technical University
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