Amandeep Kaur Gill
Clyde North,VIC
Summary
Dynamic and compassionate professional with a proven track record in patient-focused care and dementia care, honed at Australian Unity. Skilled in building strong relationships and enhancing patient wellbeing, I excel in Medication and patient relationship building. My leadership at Aldi led to significant improvements in team performance and customer satisfaction, showcasing my ability to motivate and drive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA
Australian Unity
09.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Continence aid champion
Deputy Manager
Aldi
08.2017 - 09.2023
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Coles Supermarket
05.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Serve them politely and with a smile, and listen to their needs and help them wherever they are needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certificate Of Business Adminstration - Business Administration
University of Wales
United Kingdom01.2010
Diploma Of Office Management -
Futech College
India 10.2008
Skills
- ADL support
- Infection control standards
- Bed preparation
- Personal Hygiene Assistance
- Patient-focused care
- Dementia Care
- Patient relationship building
Certification
Certificate 3 In ageing and disabilty
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
PCA
Australian Unity
09.2023 - Current
Deputy Manager
Aldi
08.2017 - 09.2023
Customer Service Representative
Coles Supermarket
05.2015 - 07.2018
Certificate Of Business Adminstration - Business Administration
University of Wales
Diploma Of Office Management -
Futech College
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