AMANDEEP SINGH MANN
Pakenham,Australia
Summary
As an accomplished Customer Service Specialist, I bring a track record of proven proficiency in prioritization and multitasking within the dynamic landscape of fast-paced corporate settings. Elevate your customer service standards with my dedicated and results-oriented approach, ensuring a heightened level of excellence in every interaction.
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Coles
08.2020 - Current
- Effectively assisted customers with inquiries, orders, and returns, ensuring a seamless shopping experience
- Maintained a meticulous tracking system for customer interactions, fostering improved communication and service delivery
- Conducted follow-ups with customers to gather feedback and enhance overall satisfaction, contributing to ongoing service improvement initiatives
- Cultivated strong client relationships through regular, professional communication, establishing a foundation of trust and loyalty
- Demonstrated proficiency in answering phone calls, providing accurate quotes, and offering tailored product solutions
- Uphold a high standard of cleanliness and organization in the work area, optimizing operational efficiency
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Performed data entry and completed proper paperwork.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
Customer Service Associate
Myer
09.2022 - 01.2023
- Executed accurate and efficient processing of customer orders, ensuring precision and customer satisfaction
- Addressed customer inquiries promptly, tracked inventory levels, and compiled comprehensive daily sales reports for management review
- Stayed abreast of industry trends through attendance at relevant workshops and seminars, maintaining a well-informed approach to customer interactions
- Preserved a tidy and well-stocked work area, enhancing the overall customer service environment
- Consistently delivered exceptional service by providing insightful information on products and services to meet individual customer needs
Factory Worker
Punjab Imports
04.2020 - 07.2022
- Operated machinery proficiently to produce parts according to specifications, ensuring precision and adherence to quality standards
- Maintained meticulous inventory records, performed stringent quality control checks, and reported defective items for further inspection
- Collaborated closely with engineering staff to implement design modifications, optimizing production efficiency
- Ensured strict compliance with company policies and procedures, contributing to a safe and regulated work environment
- Effectively communicated progress and tasks with team members, fostering a collaborative and efficient work atmosphere
Education
Bachelor of Science - Science And Technology
Gursewa Institute of Science and Technology
Panam, Punjab07.2018
Bachelor of Science - Pharmacy
Rayat Institute of Pharmacy
Ropar, Punjab05.2014
RAYAT INSTITUTE OF PHARMACY
ROPAR PUNJAB05-2011
Skills
- MS Office Proficiency
- Customer Support & Complaint Resolution
- Regulatory Compliance
- Inbound/Outbound Calling
- Team Collaboration
- Complex Problem-Solving
- Point of Sale Systems
- Retail Marketing & Merchandising
- Software Troubleshooting
- Inventory Control
- Employee Management
- Quality Assurance & Safety Regulations
Certification
APPLIED PROVISIONAL REGISTRATION
HAVE A HIGH LEVEL OF COMMUNICATION SKILL AND ENGLISH LANGUAGE TEST CERTIFICATE
HAVE A VALID KNOWLEDGE OF PHARMACEUTICAL SCIENCES (KAPS) CERTIFICATE
Languages
English
Full Professional
Punjabi
Professional Working
Timeline
Customer Service Associate
Myer
09.2022 - 01.2023
Customer Service Associate
Coles
08.2020 - Current
Factory Worker
Punjab Imports
04.2020 - 07.2022
Bachelor of Science - Pharmacy
Rayat Institute of Pharmacy
Bachelor of Science - Science And Technology
Gursewa Institute of Science and Technology
RAYAT INSTITUTE OF PHARMACY
Similar Profiles
Jye WeimerJye Weimer
Supervisor/ Service Department at ColesSupervisor/ Service Department at Coles
Dylan Delany De Aragao AzevedoDylan Delany De Aragao Azevedo
Team Member at ColesTeam Member at Coles
Nakshatra RavalNakshatra Raval
Store Team Member (Produce) at ColesStore Team Member (Produce) at Coles