AMANDIP SHARDA
Wollert,VIC
Summary
Focused customer services professional with exposure to public and private sector roles with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
10
10
years of professional experience
Work History
Claim, Recovery & Settlement Specialist
Suncorp Group
07.2023 - Current
- Streamlined the settlement process for improved efficiency and reduced processing time.
- Reduced operational risks by diligently monitoring and reconciling trade activities.
- Built strong relationships within the organization by collaborating across departments on projects aimed at enhancing overall operational effectiveness.
- Negotiated favourable terms with counterparts for efficient execution of trades, optimizing financial results for clients.
- Maintained compliance with industry regulations through strict adherence to policies and procedures during the settlement process.
- Collaborated with internal and external stakeholders to resolve any discrepancies in settlement documents.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Prepared written opinions or decisions regarding cases.
Services Officer - APS4 Level
Service Australia ( Serco)
02.2022 - 07.2023
- Maintained detailed records of all customer interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent analytical skills by identifying patterns in customer behaviour and proactively addressing potential issues before they escalated.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Consistently exceeded performance metrics, resulting in recognition as a top-performing Services Officer.
- Implemented process improvements that resulted in reduced response times for customer's inquiries without sacrificing quality or accuracy.
- Exhibited high energy and professionalism when dealing with customers and staff.
Owner / Manager
CHAUFFEUR BUSINESS
12.2013 - 12.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Truck Driver
Bingo Industries
11.2020 - 07.2022
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Completed detailed trip logs documenting mileage, hours worked, fuel consumption, and any incidents encountered during deliveries.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Customer Service Manager
Train Insane 24/7 Gym
03.2015 - 06.2019
- Funds management, staff management, roster preparation
- Handling Sales, orders, new deals and advertisement.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Developed and implemented customer service policies and procedures.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of industry trends, sharing insights with the team to better serve customers.
- Implemented data-driven performance evaluations to identify areas of improvement and set achievable goals for the team.
Education
Certificate IV - Cyber Security
Melbourne Polytechnic
Preston, VIC01.2022
Master of Arts - Computer Applications
Kurukshetra University
India07.2007
Bachelors of Computer Applications - Computer Applications
Panjab University
India07.2004
Skills
- Operating Sys (Vista, Win 7, 10,11 Mac iOS)
- Tools: - MS Office/Office 365(Word, Excel, Power point, Outlook, OneNote)
- Communication Tools:- Microsoft teams, Zoom, Google Meet, Discord
- Active Directory – Win Server 2016,2019
- Exchange 2016
- TCP/IP support
- Troubleshooting Win7 and Win10 issues
- Documentation of IT procedures and policies
- Customer service orientation
- Effective communication skills
- Bilingual; Hindi and English
- Ability to develop and maintain rapport
- Ability to work within a team environment
- Ability to work independently and unsupervised
Accomplishments
- Persistent performance despite facing difficult and unusual situations within the workplace
- Identified problems and successfully resolved complaints, taking appropriate action
- Consistently met performance goals in speed, precision and capacity. Known as quick learner.
- Developed a ‘never give up’ attitude
References
Available upon request.
Timeline
Claim, Recovery & Settlement Specialist
Suncorp Group
07.2023 - Current
Services Officer - APS4 Level
Service Australia ( Serco)
02.2022 - 07.2023
Truck Driver
Bingo Industries
11.2020 - 07.2022
Customer Service Manager
Train Insane 24/7 Gym
03.2015 - 06.2019
Owner / Manager
CHAUFFEUR BUSINESS
12.2013 - 12.2022
Certificate IV - Cyber Security
Melbourne Polytechnic
Master of Arts - Computer Applications
Kurukshetra University
Bachelors of Computer Applications - Computer Applications
Panjab University
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