Amani Elkotby
Lugarno
Summary
Dedicated professional with a history at Eurohaus Prestige Service Centre, where I enhanced customer satisfaction by resolving complaints and leading a team to reduce issues proactively. Skilled in problem-solving and time management, I've demonstrated strong ethics and compassion across roles, including impactful volunteer work at Roseby Dance for the Disabled.
Overview
2025
2025
years of professional experience
Work History
Caregiver
Dog Walker
Customer Service Manager Assistant
Eurohaus Prestige Service Centre
01.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisting customer Team with daily routine
- Answering incoming phone calls and transfered to correct department.
- Taking in bookings and updating customer service manager
Volunteer
Roseby Dance for the Disabled
09.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
High School Diploma -
Danebank
Hurstville, NSW12-2027
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
Timeline
Volunteer
Roseby Dance for the Disabled
09.2024 - 10.2024
Customer Service Manager Assistant
Eurohaus Prestige Service Centre
01.2022 - Current
Caregiver
Dog Walker
High School Diploma -
Danebank
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