Amani Gunasena
Harrisdale ,WA
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Qualified and dedicated to improving customer satisfaction by acting as a key contact for issue resolution and customer advocacy. Excellent analytical, presentation and reporting skills.
Overview
14
14
years of professional experience
Work History
Service Supervisor
AMS Services And Maintenance Solutions WA
Bayswater , WA
03.2012 - Current
- With Sound knowledge in all kind of HVAC appliances, operations and controlling strategies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns to improve energy ratings.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Optimized performance by balancing systems and calibrating controls.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Installed components to improve HVAC system performance.
- Prepared, calibrated and monitored production levels to achieve targets.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Air Conditioning Technician
Ceylon German Technical Training Institution
Moratuwa, Western Province
11.2007 - 04.2011
- Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
- Replaced dirty filters throughout system of air handlers annually following routine maintenance schedule.
- Complied with applicable standards across system servicing.
- Configured thermostat settings on AC units to minimize condenser workloads and reduce operating costs.
- Soldered and rewired internal electrical components of air handlers and condensers.
- Cleaned sheet metal ducts, evaporator coils, drip pans, axial and centrifugal fans and capacitor-start and resistance-start motors.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Optimized performance by balancing systems and calibrating controls.
- Used measuring and testing instruments to troubleshoot breakdowns, perform preventive maintenance and repair malfunctioning HVAC systems and components.
- Laid out and installed electrical connections and controls as part of HVAC systems.
- Installed components to improve HVAC system performance.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Tested automatic, programmable and wireless thermostats in residential or commercial buildings to decrease energy usage
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
Education
Facilities Management -
UNE
Sydney, NSW08.2022
Engineering Instrumentation - Certificate Iv -
SMTAFE
Perth, WA12.2020
Commissioning Course - Certificate Iv - HVAC Installation And Repair
POLYTECHNIC WEST
Perth WA 10.2017
Advance Diploma In HVAC -
POLYTECHNIC West
Perth, WA07.2015
HVACR - Certificate Iii - Heating, Air Conditioning, And Refrigeration Installation And Repair
CGGTTI
Colombo Sri Lanka 06.2006
Smardt - Chiller Operation Systems.
SMARDT
Melbourne, VIC2017
Servicing, Fault Findings And Operations.
Daikin - Training Centre
Perth, WA2022
AutoCAD
PROCAD
Perth, WA2017
Skills
- Report Preparation and Analysis
- Customer Loyalty, Professional Relationships & Customer Satisfaction
- Job Prioritizing & Operational Efficiency
- Blueprint Interpretation, Specifications and Technical Proficiency
- Energy Management System & Energy Usage
- Control Optimization & Calibrating Systems
- Engineering Standards & OSHA Regulations
- HVAC Engineering - Heating and Cooling Systems &Testing Electrical Equipment
- Carbon Monoxide Detectors
- Central plant, VRF/VRV, Package and Split Systems
- Variable Frequency Drives (VFDs)
- Duct Work
- Computerized Time Management Systems
- Diagnostic Procedures
- Operating Systems & Testing
- Equipment Configuration
- Emergency Situations
- Cost Savings
- Engineering Drawings
- Equipment Replacement
- Service Reporting
- Site Conditions
- Mechanical Test Equipment & Technical Assistance
- Workplace Safety & Safe Work Methods
- Scheduled Maintenance
- Team Player
- Microsoft Access
- Tool and Parts Inventory Oversight
- Maintaining Clean Work Areas & maintaining PPE
Timeline
Service Supervisor
AMS Services And Maintenance Solutions WA
03.2012 - Current
Air Conditioning Technician
Ceylon German Technical Training Institution
11.2007 - 04.2011
Facilities Management -
UNE
Engineering Instrumentation - Certificate Iv -
SMTAFE
Commissioning Course - Certificate Iv - HVAC Installation And Repair
POLYTECHNIC WEST
Advance Diploma In HVAC -
POLYTECHNIC West
HVACR - Certificate Iii - Heating, Air Conditioning, And Refrigeration Installation And Repair
CGGTTI
Smardt - Chiller Operation Systems.
SMARDT
Servicing, Fault Findings And Operations.
Daikin - Training Centre
AutoCAD
PROCAD
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