AMANI MATTHEW
TAYLOR,ACT
Summary
Self-motivated and dedicated professional with a strong track record in providing exceptional support to teams and clients. Proficient in coordinating appointments, managing correspondence, and streamlining office communication. Known for building positive relationships and fostering a collaborative work environment. Aiming to enhance team efficiency through organized and effective administrative practices.
Overview
14
14
years of professional experience
Work History
Dental Assistant
Canberra Health Serivices
Canberra, ACT
06.2024 - Current
- Provided chair-side assistance during dental procedures, including instrument passing and suction device support.
- Conducted hand hygiene audits to ensure effective infection control protocols.
- Took preliminary impressions for custom dental work fabrication.
- Assisted dentists during examinations and procedures in a high-volume surgery environment.
- Prepared treatment rooms with required tools and equipment for optimal patient care.
- Sterilized instruments and maintained cleanliness to meet safety standards.
- Collaborated with the dental team to improve workflow efficiency and patient experience.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Dental Receptionist
DR.RAVI'S DENTAL SURGERY
Kambah, ACT
09.2022 - 06.2024
- Addressed patient inquiries regarding dental services with clarity and professionalism.
- Coordinated insurance verifications and processed patient billing with precision.
- Maintained organized patient records while upholding confidentiality standards.
- Scheduled dental appointments utilizing appointment management software to optimize efficiency.
- Managed front office operations, including customer service and administration, to streamline workflow.
- Collaborated with multi-disciplinary staff to enhance patient care and response times.
- Delivered exceptional customer service to create a welcoming environment for patients.
- Executed administrative tasks, including filing and preparing reports accurately.
Sales Assistant
SPICE MARCKET (PVT) LTD
Woden, SACT
02.2020 - 09.2023
- Educated customers on promotions and loyalty programs to enhance engagement.
- Processed sales transactions accurately and efficiently at point of sale.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained inventory levels through regular stock checks and timely replenishment.
- Assisted customers in selecting products while providing detailed information.
- Delivered exceptional customer service by addressing questions and complaints promptly.
MANAGEMENT ASSISTANT
SRI LANKA INTERNATIONAL BUDDHIST ACADEMY
Kandy, Sri Lanka
10.2014 - 02.2016
- Coordinated administrative tasks to enhance daily operations of Buddhist academy.
- Managed effective correspondence and communications for faculty and students.
- Maintained precise records and documentation for various administrative processes.
- Supported consistent budget tracking and financial reporting for operational activities.
- Fostered positive relationships among staff, students, and external partners.
- Tracked inventory levels and placed orders to ensure adequate stock availability.
- Composed emails, memos, and business letters while proofreading documentation for accuracy.
Customer Relations Representative
CEYMED HEALTHCARE SERVICES (PVT) LTD
Colombo, Sri Lanka
01.2012 - 10.2014
- Managed customer inquiries via phone and email, ensuring timely responses.
- Scheduled appointments for patients and healthcare professionals to optimize workflow.
- Conducted follow-up calls to assess customer satisfaction with provided services.
- Collaborated with team members to enhance office communication processes.
- Escalated customer concerns to supervisors for prompt resolution.
- Maintained high customer satisfaction ratings through exceptional service delivery.
- Consistently exceeded company productivity standards, demonstrating strong work ethic.
Education
Certificate IV Dental Assisting
Canberra Institute of Tech
Canberra, ACT06-2025
Certificate III in Dental Assisting
Canberra Institute of Tech
Canberra, ACT06.2024
Skills
- Active listening
- Team collaboration
- Multi-tasking
- Patient services and scheduling
- Time management
- Quick learning
- Flexibility
Timeline
Dental Assistant
Canberra Health Serivices
06.2024 - Current
Dental Receptionist
DR.RAVI'S DENTAL SURGERY
09.2022 - 06.2024
Sales Assistant
SPICE MARCKET (PVT) LTD
02.2020 - 09.2023
MANAGEMENT ASSISTANT
SRI LANKA INTERNATIONAL BUDDHIST ACADEMY
10.2014 - 02.2016
Customer Relations Representative
CEYMED HEALTHCARE SERVICES (PVT) LTD
01.2012 - 10.2014
Certificate IV Dental Assisting
Canberra Institute of Tech
Certificate III in Dental Assisting
Canberra Institute of Tech
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