Energetic Office Manager and Personal Assistant equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager and Personal Assistant
Fantastic Furniture Distribution Centre
Fairfield East, Australia
03.2024 - Current
Office Management:
Manage office facilities and ensure a safe, efficient, and well-maintained workspace.
Prepare and deliver office safety inductions that cover evacuation exits, and emergency protocols.
Arrange new employee inductions, and ensure leaders conduct them for all new hires.
Oversee the implementation of safety measures, including uniforms with reflective tape, and compliance with Australian safety standards for boots.
Organize essential training, including fire warden and first-aid refresher courses, and maintain contact with leaders to arrange this training.
Restock snacks and office supplies as needed.
Serve as the point of contact for office vendors, contractors, and service providers (e.g., cleaners, maintenance staff).
Handle office mail, shipping, and deliveries.
Act as a resource for employee inquiries, providing assistance with general office-related questions.
Events:
Plan and execute engagement activities, such as monthly birthday celebrations, team games, morning teas, and team feasts.
Coordinate refreshments and catering for meetings and special events, such as Are U Ok Day.
Coordinate services like coffee vans and food trucks to create a positive team environment.
Regularly gather feedback to improve future events and activities for team members.
Maintain a calendar of events, and ensure all logistics are handled smoothly.
Post an update on WorkJam regarding any events happening in the DCs.
Have a monthly meeting with the other DCs to discuss upcoming events, and address any questions or issues they may have.
Chief Supply Chain Officer PA:
Manage my manager's calendar, scheduling meetings, and appointments as needed.
Prepare and send weekly Learning Lounge reports to team leaders, and follow up on training completion.
Support the Supply Chain Manager with additional tasks or special projects, as needed.
Take meeting minutes for some meetings, e.g., operational meetings, and financial meetings.
Arrange travel bookings, accommodations, and car rentals for the Supply Chain Officer and the team.
Process invoices and payments, ensuring timely reimbursements and vendor payments.
Assist with presentations for meetings and conferences.
Shipping and Logistics Team Assistance:
Facilitate supplier communication to resolve document issues for smooth shipping operations.
Assist with processing invoices from freight forwarders, ensuring accuracy, and timely submission.
Support the logistics team with data entry and maintaining shipment records.
Create international shipments, FIDs, transfer orders, shipping reports, QC reports, attachments, and daily reports; soon, I will work on claims.
Prepare a fortnightly report for the DC managers to gain some understanding about TEUs and FEUs.
Office Administrator and PA
Steelcase Australia
Sydney, Australia
01.2023 - 03.2024
Maintaining electronic and paper filing systems for easy retrieval of information.
Answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
Coordinating communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracking office supplies and restocking low items to keep team members on-task and productive.
Scheduling conference rooms, prepared agendas, and maintaining calendars to prepare for meetings and events.
Overseeing personal and professional calendars and coordinating appointments for future events.
Maintaining appropriate filing of personal and professional documentation.
Responding to emails and other correspondence to facilitate communication and enhance business processes.
Submitting expense reports on behalf of my superiors.
Executive Assistant
Organic Green
09.2020 - 09.2021
Scheduling and Calendar Management: Organizing meetings, appointments, and travel arrangements for the executive, attending exhibitions with the CEO.
Communication Handling: Screening calls, managing emails, and drafting correspondence on behalf of the executive.
Documentation and Record Keeping: Maintaining files, reports, and other essential documents.
Meeting Coordination: Preparing agendas, taking minutes, and ensuring follow-ups on action items from meetings.
Office Management: Overseeing office operations, ordering supplies, and ensuring a well-functioning workspace.
Research and Information Gathering: Conducting research, gathering data, and preparing reports or presentations.
Supporting Projects: Assisting in project management, tracking deadlines, and collaborating with team members.
Gatekeeping and Liaison: Acting as a liaison between the executive and other staff members, clients, or stakeholders.
Prioritization and Time Management: Helping the executive manage priorities, deadlines, and time effectively.
Confidentiality and Discretion: Handling sensitive information with utmost confidentiality and discretion.
Administrative Assistant
Organic Green
04.2019 - 09.2020
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
English as a Second Language (ESL) Teacher
Al Aliaa Private School
Fayoum
07.2017 - 02.2019
Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Developed activities and integrated technology to diversify instruction.
Educated students in basics of English grammar and conversational speaking.
Gave one-on-one attention to each student while maintaining overall focus on entire group.
Education
Master's - Educational Leadership and Management
The University of Sydney
Redfern
06.2022
Diploma Of Education - Teaching English As A Second Language
Fayoum University
Fayoum
07.2018
Bachelor Of Arts -
Fayoum University
Fayoum
05.2017
Skills
Customer service
Time management
Computer literacy
Communication skills
Documentation review
Bilingual
SAP
CRM Software
Administrative Support
Microsoft Office
Training & Development
Microsoft Dynamics
Scale
Basic understanding of Xero
Basic understanding of MYOB
Calendar management
Invoice processing
Problem solving
Certification
WWCC
Current Police Check
References
References available upon request.
Timeline
Office Manager and Personal Assistant
Fantastic Furniture Distribution Centre
03.2024 - Current
Office Administrator and PA
Steelcase Australia
01.2023 - 03.2024
Executive Assistant
Organic Green
09.2020 - 09.2021
Administrative Assistant
Organic Green
04.2019 - 09.2020
English as a Second Language (ESL) Teacher
Al Aliaa Private School
07.2017 - 02.2019
Master's - Educational Leadership and Management
The University of Sydney
Diploma Of Education - Teaching English As A Second Language