Amani Moussa

Rotation 1: DACO FC

• Supported the preparation of big budget products within the adaptive networks space, including NBN Smartplaces and Federal Government Cloud Connectivity.
• Assisted in the completion of Go to Market activities that were essential for FY23 launch. These included: Design mandates, Customer Terms & Conditions and Schedule, Product Description Guide
• Enhanced the Telstra Enterprise customer experience by co-creating the NBN Smartplaces customer delivery guide.
• Created the structure of informative monthly DAC updates on Viva engage

Rotation 2: VAS Media Partners

• Working with partners, both internal (T+) and external to manage & or deliver new partner SVOD offers in Q2 or Q3
• Working with customer experience improvements with other PO's and PM's within VAS.
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• Extensive knowledge of Telstra's technology products and services, in order to provide the most effective recommendations based on a customer's individual needs and lifestyle
• Conducted both cold call sales and face-to-face sales with all types of Telstra customers including large company owners
• Identified customer issues, analysed information and provided solutions to complex problems
• Building return business by maintaining personalised customer relationships and generating leads
• Delivering daily, weekly and monthly Sale & NPS KPI's
• Remaining knowledgeable and up-to date with the latest updates in the tech industry
• This is achieved through continuous training and floor experience.

• Analysed marketing data to understand important statistics, sale trends and the appropriate target audience
• Designed dynamic digital content such as branding, videos and posters content to market upcoming product releases
• Social Media Planning: Planned, implemented and delivered digital advertising across Instagram, FaceBook, Google Ads, Houzz & LinkedIn
• Built digital exposure through B2B collaborations with industry professionals and competitors
• Collaborated and communicated across different company departments
• Conducted market research (e.g consumer surveys, interviews and competitor analysis ) on consumer purchasing habits and the buying process experience
• Prepared reports detailing project updates, performance information & ongoing trends in line with monthly key performance indicators (KPI).