Amanjot Kaur
Charlestown,Australia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges.
Overview
4
4
years of professional experience
Work History
Premier Customer Care Representative
FedEx
10.2023 - 08.2024
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Answered customer inquiries over the phone and via email.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Customer Service Assistant
Cignal
Sydney
05.2020 - 07.2023
- Managing a fast-paced customer service desk in the areas of billing and responding to customer queries
- Building rapport with customers by acknowledging customers and attending to their queries daily
- Prioritizing tasks and assigning them to the team members to decrease overall stress and increase productivity
- Review weekly store sale figures, analyze and report them to the manager
- Demonstrating organizational skills by ensuring stock is adequately managed and always replenished.
IT Support Engineer- Internship
Study Hub
Sydney, NSW
12.2021 - 03.2022
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Developed and maintained user accounts, permissions, and access rights.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Demonstrated advanced product knowledge to solve customer issues.
Education
The ACS Professional Year Program – ICT -
Queensland IBA, Sydney Campus
08.2024
Master of Information Technology -
Charles Sturt University Australia
12.2021
Bachelor of Science -
Punjab University Chandigarh, India
03.2019
Skills
- Inbound Customer Service
- Customer Relations
- System Administration
- Software updating
- Troubleshooting and diagnostics
- Technical Support
- knowledge of Microsoft AD, Exchange, Azure and Office 365
- Service desk support
- Customer Service
- Incoming Call Management
- Help Desk Support
References
- Rupinder Kaur, 0401476910, Area Manager- Cignal
- Raj Prajapati, +61412329847, Network Analyst
Timeline
Premier Customer Care Representative
FedEx
10.2023 - 08.2024
IT Support Engineer- Internship
Study Hub
12.2021 - 03.2022
Customer Service Assistant
Cignal
05.2020 - 07.2023
The ACS Professional Year Program – ICT -
Queensland IBA, Sydney Campus
Master of Information Technology -
Charles Sturt University Australia
Bachelor of Science -
Punjab University Chandigarh, India
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