Aman Khan

● Managed the Coles SmartGates project from from planning to end-to-end user testing. Completed configuration, system testing, UAT, end-to-end testing and training for Sesame 1 installations.
● Provide comprehensive support for various business system applications within the company, demonstrating proficiency in troubleshooting and issue resolution to maintain optimal functionality.
● Collaborated closely with the data and analytics team to manage reporting services, maintaining the performance of stores by data visualization, and utilizing SQL for data manipulation. Played a key role in ensuring the accuracy, integrity, and currency of data, contributing to informed decision-making processes.
● Developed and maintained Confluence and SharePoint sites, leveraging advanced skills in SharePoint administration and customization
to enhance collaboration and document management capabilities.
● Utilized expertise in financial reporting to formulate and generate internal reports, integrating Power BI reporting to showcase customer trends and statistics. These reports facilitated strategic decision-making for both management and
teams.
● Acted as the main point of contact for on-site technicians, providing support and guidance on issues related to their existing processes, applictions and ERP system.
● Collaborated cross-functionally, coordinating with different team members within and outside the department to implement new changes to the customer system, fostering efficient communication and project execution.
● Acted as a liaison between technicians, store team members and system developers, gathering information for system modifications, obtaining cost estimates, and securing approval from key stakeholders before proceeding with implementation.
● Reported directly to Coles National Operation manager about the performance monitoring of SmartGates using data visualization for better understanding of performance of different stores nationwide.
● Ensured comprehensive documentation of system changes, obtaining store manager approval before implementation, and
conducting rigorous testing to identify and resolve any issues with implemented modifications.
● Facilitated internal and external document creation aligned with business processes, contributing to effective communication and streamlined operations.
● Contributed to both internal and external discussions, actively participating in stakeholder and customer relationship management for enhanced engagement and collaboration.
● Lead SIT and UAT Testing Phases: Oversee and manage the System Integration Testing and User Acceptance Testing phases, ensuring all testing activities align with project objectives and timelines.
● Test Case Development: Design and write detailed test cases for SIT and UAT to ensure comprehensive coverage of system requirements and user scenarios.
● Test Planning and Execution: Develop and execute test plans that outline testing strategies, scope, resources, and timelines, ensuring thorough and effective testing of integrated systems and user acceptance.
● Defect Management: Identify, document, and prioritize defects or issues discovered during testing, collaborating with development teams to ensure timely resolution and retesting.
● Reporting and Documentation: Prepare and present detailed test reports, including test results, defect summaries, and recommendations for improvements, to project stakeholders and management.

• Oversaw daily store operations, including cash counting, end-of-day reconciliation, and
  accurate record-keeping to maintain financial accuracy.
• Assisted with scheduling and roster organization to ensure adequate staffing, balanced
  workloads, and efficient shift coverage.
• Provided leadership in customer service, supporting team members with training on
  product knowledge, sales techniques, and exceptional customer engagement.
• Collaborated with senior management to implement store policies, maintain a safe and
  welcoming environment, and drive sales growth.
• Ensured smooth store operations by troubleshooting issues, managing administrative
  tasks, and maintaining a clean, organized retail space.

• Worked as a Business Analyst intern for five months with Quaefacta Digital Health. My team built a web app for our client in which we used React with Springboot.
• We made the application from scratch and added multiple functionalities like a document upload feature along with all other webpages like profile, home, etc.
• Communicated with multiple stakeholders and the development team on a daily basis. Used Scrum methodology for streamlined development.
• Documented entire project details along with training modules for the future interns.