Aman Kumar Makadia
Sydney,NSW
Summary
Flexible Technical Support Engineer with 3.5 years of experience helping clients maintain smooth operations. Expertise in installing and maintaining systems and network environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Level 2 Technical Support Engineer
Wipro Limited
Hyderabad, Telangana
2018.08 - 2019.07
- Diagnosing Technical issues and providing a relevant Action Plan To internal staff
- Working familiarity with the Windows operating system and MS products
- holding a broad knowledge of software, applications, hardware, networking, and communications for computer systems.
- Installation, Implementation, and administration of Active Directory Services, DNS & DHCP.
- Installation of VoIP phones extensions and video conference setup.
Level 2 Technical Support Engineer
24/7 Inc
Hyderabad, Telangana
2016.07 - 2018.02
- Onboarded new temps by entering employee information into systems.
- Installation and administration of B-Suite Intranet, Lotus notes Installation, Implementation, and administration of Active Directory Services, DNS, DHCP
- Windows 2000&2003 and 2012 Server Administration. Creating Users in Active Directory.
- Resolved staff's technical complaints and concerns with strong verbal technical skills.
- Assisted customers with technical issues on behalf of internal staff via email, live chat and telephone.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Level 1 Technical Support Representative
ICICI
Hyderabad, Telangana
2015.06 - 2016.07
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
Education
Master of Information Technology - Network And System Administration
Charles Sturt University
Sydney, NSW08.2021
Bachelor of Electronics And Communication
Aurora's Scientific Technological&Research Academy
Hyderabad07.2014
Skills
- Comprehensive problem solving abilities
- Thorough knowledge of Microsoft windows operating systems and Mac
- Troubleshooting proficiency
- Strong PC troubleshooting skills
- Proficient in Networking, Printers, PC Security systems
- Collaborative Team Player
- Connectivity Resolution
- Technical Support and Assistance
- Microsoft Windows and Office
- Network Operational Enhancements
- System Configuration Changing
- Windows Servers
- Customer Service Support
- Remote Control Software
- Root Cause Analysis
- Software Updates
- Hardware and Software Repair
- Firewall Installation
- Computer Hardware Knowledge
- VPN Configurations
- Device Installation
Certifications
- CCNA
- Security+
Timeline
Level 2 Technical Support Engineer
Wipro Limited
2018.08 - 2019.07
Level 2 Technical Support Engineer
24/7 Inc
2016.07 - 2018.02
Level 1 Technical Support Representative
ICICI
2015.06 - 2016.07
Master of Information Technology - Network And System Administration
Charles Sturt University
Bachelor of Electronics And Communication
Aurora's Scientific Technological&Research Academy