Amanpreet Kaur
Manukau
Summary
Highly skilled Administrator with a proven track record in motivating teams and optimizing operations. Known for being an analytical problem solver and persuasive communicator, with a knack for developing creative solutions to challenges. Well-organized, dependable, and adept at managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to help achieve team goals and drive business success.
Overview
12
12
years of professional experience
Work History
Despatch Administrator
Freedom Furniture
04.2023 - Current
- Inventory Management: Checked stock levels regularly and made sure products were reordered on time to avoid shortages.
- Data Entry & Record Keeping: Entered data accurately and kept track of customer details, warehouse activities, and orders.
- Customer Service: Answered customer questions by phone and email, provided product information, and resolved issues quickly.
- Complaint Handling: Managed customer complaints and made sure they were resolved in a timely and professional manner.
- Order Coordination: Handled incoming and outgoing calls, scheduled deliveries, and ensured products were shipped on time.
- Vendor Coordination: Worked with suppliers to make sure inventory arrived on time and stock was well-managed.
- Warehouse Operations: Supervised daily warehouse tasks, ensuring safety standards were met and keeping the work area clean and organized.
- Shipment & Invoices: Kept accurate records of incoming shipments and processed invoices on time.
- Team Supervision: Managed warehouse team members, assigning tasks to ensure smooth operations.
- Teamwork: Worked with other departments to solve problems and improve order processing.
- Equipment Maintenance: Scheduled repairs and maintenance for warehouse equipment to prevent delays.
- Document Management: Created a simple filing system for easy document access and reduced errors.
- Employee Support: Assisted employees with any concerns and suggested solutions when needed.
Administrator
Freedom Furniture
02.2022 - 04.2023
- Managed data entry and maintained accurate records of customer interactions and warehouse activities.
- Responded promptly to customer inquiries via phone and email, providing detailed product information and addressing concerns.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Handled customer complaints efficiently, ensuring timely resolution and high customer satisfaction.
- Managed inbound and outbound calls, coordinating transportation schedules to ensure timely deliveries.
- Coordinated with vendors to streamline inventory processes and ensure the timely arrival of supplies.
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and maintaining a clean, organized work environment.
- Maintained accurate records of incoming shipments, ensuring compliance with customs documentation when required.
- Supervised and delegated tasks to warehouse associates, ensuring efficient workflow and task completion.
- Collaborated with cross-functional teams to resolve logistical challenges and optimize order processing.
- Coordinated maintenance schedules for warehouse equipment, minimizing downtime and ensuring operational efficiency.
- Implemented an organized filing system to improve document retrieval and reduce misplaced files.
- Provided support to employees by troubleshooting concerns and recommending corrective actions when necessary.
Restaurant Manager
Bombay Blues
01.2018 - 01.2022
- Assist with managing the budget for the restaurant
- Oversee a team of staff and ensure they strictly comply with all relevant licensing, hygiene and health and safety legislation and guidelines
- Oversee stock levels to maintain sufficient front of house supplies
- Reorder as required
- Plan staff shifts and manage the roster
- Attend interviews for new staff and assist the owner with the recruitment process
- Prepare and present staffing and sales reports as required
- Major Achievements: Received numerous customer and managerial commendations for providing a consistently high standard of support and service
- Ensured excellent health and safety practices were always adhered to.
Manager
spice traders
01.2014 - 01.2018
- Liaise closely with Owner and Kitchen Staff to plan menus, as well as assist with planning and organising catering
- Greet customers as they enter the café, advising on the menu and taking reservations
- Assist the Owner with keeping sales and financial records, as well as with improving profitability
- Develop and present new improvement initiatives to business owners
- Supervise and train permanent and casual staff, as well as manage their hours during shifts
- Assist with managing deliveries, as well as with approving invoice and records as required
- Reconcile takings at the end of shifts and create backups for banking purposes
- Major Achievements: Ensured all work was completed to a high standard and in compliance with industry requirements
- Demonstrated the ability to work well in high pressure environments and to tight deadlines
- Dealt proactively with a wide range of customer issues, ensuring a high standard of support and service.
CHECKOUT SUPERVISOR
Nosh food market
01.2013 - 01.2014
- Maintain a positive work environment for all checkout staff
- Reconcile tills at the end of every shift
- Generate accurate till reports for each register
- Manage and perform all check-out functions on a daily basis
- Communicate clearly and openly with customers
- Manage the checkout area and ensure each station remains clean and efficiently run
- Respond to operators’ requests for price checks and other functions for customer service
- Listen to customer complaints and questions and refer them to the assistant manager when required
- Ensure all stations have adequate cash and change at all times
- Serve as the primary point-of-contact for customer service associates.
Education
Diploma in Business Management (Level 5 & 6) -
NTEC
01.2013
Skills
- Transportation
- Logistics management
- Route planning
- Scheduling expertise
- Dispatch coordination
- Sales support
- Daily reports
- Phone dispatch
- Order data entry
Languages
English
Hindi
Punjabi
Softwaretechnicalexpertise
- MS Windows
- MS Office (Word, Excel, Outlook)
Licenses
Restrcited Licence
Personal Information
Marital Status: New Zealand Permanent Resident
Hobbies and Interests
- Travelling
- Studying
- Reading
- History
- Geography
Fitness
In excellent health
References
Provided on request
Timeline
Despatch Administrator
Freedom Furniture
04.2023 - Current
Administrator
Freedom Furniture
02.2022 - 04.2023
Restaurant Manager
Bombay Blues
01.2018 - 01.2022
Manager
spice traders
01.2014 - 01.2018
CHECKOUT SUPERVISOR
Nosh food market
01.2013 - 01.2014
Diploma in Business Management (Level 5 & 6) -
NTEC
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