Amanprit Kaur
Perth,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Recipient of Service Excellence Award. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
10
10
years of professional experience
Work History
Concierge Associate (part Time)
Pserv (Outsourced Concierge)
02.2023 - 02.2024
- Attend to all enquiries and render assistance to shoppers and tenants in a professional manner and provide quality service.
- Handle administrative work related to gift redemption during malls promotional activities, sales gift of vouchers.
- Handle complaints and suggestions with professionalism.
- Day to day maintain and update database management.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated and coordinated transportation services for guests.
- Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
Customer Responsiveness Department/ Entry Approval Team (Work Pass Division)
Ministry of Manpower
10.2021 - 03.2022
- Draft and respond to and resolve customers' enquiries and feedback on MOM matters.
- Independently gather information from internal stakeholders to formulate personalized replies to customers in an effective and efficient manner.
- If necessary, contact customers over the phone for clarification/to resolve their queries.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Accurately categories the customers' enquiries and feedback which require follow-up or investigation by MOM into MOM's Customer Relationship Management (CRM) system and escalate the case to the domain experts in MOM using the CRM system.
- Organized and detail-oriented with a strong work ethic.
Swab Assistant (contract)
HPB/PersolKelly
06.2020 - 10.2021
- Preparing Utms for Swabbers.
- Verifying and prepping clients for swab.
- Assisting the swabber and ensuring IPC is met and maintained.
- Ensure cleanliness and maintain the hygiene in the area.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Tagger (part-time)
BGC/NCS- MOM Airport
08.2020 - 02.2021
- Greeting passengers and checking their documents for the relevant information for tagging.
- Assist in tagging inbound passengers.
- Registering passengers for SHN.
- Ensure cleanliness and maintain the hygiene in the area.
- Streamlined tagging processes through effective communication with colleagues and supervisors, resulting in increased productivity.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Assist in briefing the given information to the passengers.
Guest Relations Executive (part-time)
LeVeL33
10.2019 - 07.2020
- Greeted guests upon arrival and offered assistance.
- Setting up tables and turn over for restaurant operation.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanour.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Worked effectively in fast-paced environments.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took initial drink orders and relayed information to wait or bar staff.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Worked flexible hours across night, weekend, and holiday shifts.
Leading Guest Service Associate (Supervisor)
Hans Im Glück German Burgergrill
11.2017 - 10.2018
- Receiving, ordering, and counting stocks.
- Running day to day operations such as cashiering and maintaining proper service flow.
- Assisted in Opening the First, Second and Third Outlet in Singapore.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mentored newly hired employees on daily operations and developed training manual to use for reference.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Part Time and Flexi
Tiong Bahru Bakery
08.2015 - 05.2017
- Receiving and counting stocks.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Utilized POS system to receive and process food and beverage orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cultivated interpersonal skills by building positive relationships with others.
Part Time
KFC
11.2013 - 08.2015
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Processed orders on POS system and accepted cash and charge payments.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Commerce - Major in Finance And Management
Curtin University
Bentley, WA02.2025
Pre-University Foundation Program -
James Cook University Singapore
Singapore03.2021
Diploma (Incomplete) in Interactive and Digital Media -
Republic Polytechnic
01.2016
'O' Levels -
Pioneer Secondary School
12.2013
PSLE -
Jurong West Primary School
12.2008
Skills
- Customer Service
- Cash Handling
- Fluent in Multiple Languages
- Hospitality
- Interpersonal communications
- Polite telephone etiquette
- Training and mentoring
- Guest Relations
- Computer Skills
Hobbies and Interests
Reading, Listening to Music, Playing Volleyball, Going out to places alone, exploring the net and finding out new beliefs and information.
Timeline
Concierge Associate (part Time)
Pserv (Outsourced Concierge)
02.2023 - 02.2024
Customer Responsiveness Department/ Entry Approval Team (Work Pass Division)
Ministry of Manpower
10.2021 - 03.2022
Tagger (part-time)
BGC/NCS- MOM Airport
08.2020 - 02.2021
Swab Assistant (contract)
HPB/PersolKelly
06.2020 - 10.2021
Guest Relations Executive (part-time)
LeVeL33
10.2019 - 07.2020
Leading Guest Service Associate (Supervisor)
Hans Im Glück German Burgergrill
11.2017 - 10.2018
Part Time and Flexi
Tiong Bahru Bakery
08.2015 - 05.2017
Part Time
KFC
11.2013 - 08.2015
Bachelor of Commerce - Major in Finance And Management
Curtin University
Pre-University Foundation Program -
James Cook University Singapore
Diploma (Incomplete) in Interactive and Digital Media -
Republic Polytechnic
'O' Levels -
Pioneer Secondary School
PSLE -
Jurong West Primary School
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