Amanullah Nasrat
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Help Desk Technician
MJ Lines
02.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Cultural Advisor
The Big Word
03.2017 - 04.2021
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Kept case files updated, accurate and aligned with requirements.
Administration Assistant /IT Help Desk Technician
Asan Networking Services
04.2015 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Linguist
Mission Essential Program
02.2012 - 05.2014
- Translated and reviewed foreign language documents and identified and extracted information.
- Reviewed work of other linguists for accuracy of content and quality of written expression.
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Handled electronic equipment designed to intercept foreign transmissions or broadcasts.
- Interpreted conversations, interviews, conferences and interviews using methods to preserve original intent.
Education
MCSE - Computer Networking And Telecommunications
Corvit College
Pakistan CCNA - Cisco
Nsit College
Pakistan High School Diploma -
Altaqwa High School
Pakistan 02.2010
Skills
- Issue Resolution
- Remote System Analysis
- Technical Support Triage
- Help Desk Software
- Data Processing
- Software installation
- IT documentation
- Adaptability
- Technical troubleshooting
- Data backup and recovery
- System administration
- Operating systems knowledge
Languages
Persian
Professional Working
Urdu
Limited Working
English
Full Professional
Timeline
Help Desk Technician
MJ Lines
02.2022 - Current
Cultural Advisor
The Big Word
03.2017 - 04.2021
Administration Assistant /IT Help Desk Technician
Asan Networking Services
04.2015 - 02.2017
Linguist
Mission Essential Program
02.2012 - 05.2014
MCSE - Computer Networking And Telecommunications
Corvit College
CCNA - Cisco
Nsit College
High School Diploma -
Altaqwa High School
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