AMAR ABBOUCHI
Meadow Heights,Vic
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Passenger Service Agent
Menzies
Melbourne Airport, Vic
04.2024 - Current
- Provided exceptional customer service to enhance passenger experience
- Assisted passengers with check-in procedures at the airport
- Coordinated boarding process to ensure timely and efficient embarkation of passengers
- Executed manual handling tasks to secure safe transport of goods
Warehouse Packer
Mecca
Tullamarine , Vic
09.2023 - 03.2024
- Sorted and packed orders for timely shipment
- Ensured proper labeling of products to facilitate organization
- Sorted and organized materials to streamline workflow
- Organizing
WAREHOUSE ASSIST./ SUPERVISOR
AMAZON LOGISTICS
09.2020 - 10.2021
- Provided customer service to drivers, ensuring timely and accurate deliveries.
- Diagnosed and resolved technical issues for customers.
- Picked, packed, and scanned items, preparing bags for departure efficiently.
- Troubleshooting
- Giving instructions to workers, helping them out as a team, and completing handover for the day for the next person for the day.
CATERING
DNATA CATERING
MELBOURNE AIRPORT
03.2019 - 06.2020
- Executed meal preparation, contributing to timely service delivery
- Assisted chefs in food preparation and kitchen operations, ensuring seamless workflow
- Collaborated with team members in a fast-paced kitchen environment to ensure smooth operations.
- Organized equipment for aircraft readiness by efficiently pushing trolleys
WAITRESS
MELBOURNE KEBAB STATION
11.2015 - 12.2016
- Provided customer service by efficiently taking orders and ensuring satisfaction
- Prepared food, including making kebabs, to meet customer demands
- Cooked and assembled food items, including kebabs, in a fast-paced kitchen environment
CUSTOMER SERIVE REPRESENTATIVE
COLES SUPERMARKET
11.2015 - 12.2016
- Guided customers in selecting merchandise to enhance shopping experience
- Resolved customer inquiries and concerns to ensure satisfaction
- Organized apparel inventory and displays to optimize product visibility
Education
DIPLOMA - CHILDREN SERVICES
ACE EDUCATION
Campbellfield , Vic 01.2015 - 01.2016
Skills
- Boarding coordination
- Customer service
- Team coordination
- Attention to detail
- Time management
- Problem solving
- Issue resolution
- Effective communication
Personal Information
- Date of Birth: 1996-11-26
- Nationality: Australian Citizen
- Driving License: Victorian driver's license
- Availability: Available for immediate start
Timeline
Passenger Service Agent
Menzies
04.2024 - Current
Warehouse Packer
Mecca
09.2023 - 03.2024
WAREHOUSE ASSIST./ SUPERVISOR
AMAZON LOGISTICS
09.2020 - 10.2021
CATERING
DNATA CATERING
03.2019 - 06.2020
WAITRESS
MELBOURNE KEBAB STATION
11.2015 - 12.2016
CUSTOMER SERIVE REPRESENTATIVE
COLES SUPERMARKET
11.2015 - 12.2016
DIPLOMA - CHILDREN SERVICES
ACE EDUCATION
01.2015 - 01.2016