Amar Singh
Brisbane,Australia
Summary
Proactive Infrastructure Delivery Manager and Senior IT Manager with extensive experience in application architecture and platform services. Spearheaded complex migrations, optimized IT service management, and collaborated with stakeholders to deliver innovative, cost-effective solutions. Skilled in stakeholder management, cloud transitions, and risk management, driving stakeholder satisfaction and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Coforge Technologies Pty Ltd / Virgin Australia
07.2011 - Current
- Managed and supported public cloud, private cloud, and end-user compute services by leading a diverse team of 104 engineers
- Achieved a 50% reduction in aged tickets, implemented a four-eye approach to review change tickets, and maintained no P1 incidents for eight instances annually
- Regularly organized stakeholder meetings to assess customer satisfaction and identify opportunities for enhancement.
Solutions Architect
Coforge Ltd
06.2011 - 07.2014
- Provided consultations on IT Infrastructure solutions, designed a private cloud for an Airlines cargo company, and led a collaborative effort to redesign the Eurostar DataCenter, implementing virtualization technology.
Senior Manager - IT
Metlife Global Operations Center
10.2008 - 07.2011
- Established IT infrastructure for new projects, developed an IT Migrations Playbook that cut migration timelines by over 50%, and was recognized as a top performer within the IT department.
Education
Bachelor of Commerce -
Delhi University
New Delhi, Delhi01.1996
Skills
- Stakeholder Management
- Resource Management
- Cost Reduction
- Expense Tracking
- Decision-Making
- Schedule Management
- Incident Investigation
- Mentoring and training
- Workload Management
- Resource Planning
- Appreciative Enquiry
Certification
- Leadership Skills, IIMA/Coursera, 08/2024
- Introduction to Artificial Intelligence, IBM / Coursera, 05/2024
- Generative AI: Prompt Engineering Basics, IBM/Coursera, 05/2024
- Certified Kubernetes Administrator, 01/2020
Timeline
Service Delivery Manager
Coforge Technologies Pty Ltd / Virgin Australia
07.2011 - Current
Solutions Architect
Coforge Ltd
06.2011 - 07.2014
Senior Manager - IT
Metlife Global Operations Center
10.2008 - 07.2011
Bachelor of Commerce -
Delhi University
- Leadership Skills, IIMA/Coursera, 08/2024
- Introduction to Artificial Intelligence, IBM / Coursera, 05/2024
- Generative AI: Prompt Engineering Basics, IBM/Coursera, 05/2024
- Certified Kubernetes Administrator, 01/2020
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