Amara Asghar

• Improved service delivery efficiency by streamlining processes and implementing best practices.
• Enhanced customer satisfaction with timely resolution of issues and proactive communication.
• Reduced service downtime by identifying potential risks and addressing them proactively.
• Collaborated with cross-functional teams to ensure seamless service delivery and prompt issue resolution.
• Successfully resolved escalated customer issues, ensuring their satisfaction while adhering to company guidelines.

• Provide quality client service regarding motor vehicle infringement processes in writing.

• Provide information and eligibility requirements for motor vehicle infringement processes.

• Assess applications for withdrawal, extension, dispute, waiver, and other infringement applications as required.

• Accurately adjudicate images for traffic camera-detected offences.

• Research and extract information from databases accurately and efficiently.

• Provide administrative support to senior staff members to ensure the objectives of the office are achieved.

• Maintain records in accordance with the Territory Records Act 2002.

• Create, manage and delete user accounts for multiple systems in accordance with existing on-boarding and off-boarding procedures.
• Monitoring security related tools, resources, equipment and functions for the company's website
• Dealing with enquiries both face to face and via the telephone
  Analysing security and log data to identify potential threats or weaknesses