AMARDEEP SINGH

• As a Salesperson at Michael Hill, I specialize in delivering exceptional customer service and assisting clients in selecting fine jewelry that suits their needs and preferences.
• My role involves providing expert guidance on diamonds, gemstones, and precious metals, ensuring customers make informed purchasing decisions.
• I consistently achieve sales targets by building strong client relationships and leveraging my deep understanding of luxury retail.
• Additionally, I manage store operations, process transactions efficiently, and contribute to visual merchandising to enhance the store's appeal.
• My ability to create a welcoming and personalized shopping experience has resulted in high customer satisfaction and repeat business.

Acted as the key front-of-house host, welcoming guests and managing overall restaurant flow to ensure a seamless dining experience.

Conducted daily pre-service staff briefings, setting service standards and communicating shift objectives.

Oversaw the day-to-day operations of the bistro, coordinating between floor staff, kitchen, and management.

Provided on-the-job training and leadership to team members, promoting high standards of service, cleanliness, and professionalism.

Adapted to a dynamic hospitality environment, maintaining excellent customer satisfaction and smooth shift operations under Tribe Pty Ltd.

• As the franchisor my role was to provide franchisees with the tools, support, and guidance needed to operate a successful business under their established brand and system.

• Managed a team of 50 staff members and oversaw all day-to-day operational aspects.
• Started with one restaurant and grew it to seven, whilst overseeing all aspects of the business design and operations, & generated business by building a great rapport with all vendors and patrons and cultivated a strong community presence.
• Created digital marketing and social media platforms.

• Managed a team of 10 staff across multiple restaurant locations, resulting in a 20% improvement in overall team productivity and efficiency.
• Achieved a consistent annual revenue growth of 15% for the chain, measured by comparing yearly financial statements, through effective operational and marketing strategies.
• Implemented standardized training programs for all restaurant locations, resulting in a 10% increase in staff competency and guest satisfaction scores.

• Achieved an annual revenue growth of 12% during my tenure, measured by comparing yearly financial statements, by optimizing operational efficiency and guest experience.
• Oversaw a team of 20 staff members, including servers, chefs, and support staff, resulting in a 15% increase in overall team productivity.
• Implemented new menu pricing from time to time.

• Achieved a 95% average guest satisfaction rating during my tenure, measured through post-stay surveys and feedback, by implementing enhanced front office procedures.
• Managed a team of 10 front desk staff, reducing turnover by 20% through improved training and employee engagement initiatives.

• Achieved a 98% guest satisfaction rating during my tenure, measured through post-stay surveys and feedback, by providing exceptional customer service.
• Managed an average of 100 check-ins and check-outs daily, maintaining an average wait time of less than 5 minutes for guests, ensuring efficient front desk operations.