Summary
Overview
Work History
Education
Skills
Personal Information
Trainingprograms
Timeline
Generic
AMARDEEP SINGH KALRA

AMARDEEP SINGH KALRA

Marsden Park,NSW

Summary

Accomplished Sales and Customer Support Senior Manager with a proven track record at JobHai.com, driving revenue growth from $0 to $6M in 6 months. Expert in data-driven decision making and cross-functional team leadership, excelling in strategic planning and innovation management. Achieved over $100M in sales at Housing.com, demonstrating exceptional influencing and negotiating skills.

Overview

16
16
years of professional experience

Work History

Sales and Customer Support Senior Manager

JobHai.com(Part of Naukri.Com - Blue Collar Hiring)
Delhi, Delhi
08.2021 - 11.2024
  • Led the monetization strategy for JobHai, driving revenue growth from $0 to $6M in 6 months, with a current monthly run rate of $2.5M.
  • Managed and optimized the JobHai product by regularly innovating based on feedback received from clients.
  • Directed a cross-functional team of over 100 professionals across six verticals, streamlining processes, and enhancing operational efficiency, leading to a measurable increase in team productivity.
  • Successfully launched JobHai in over 700 cities.
  • Directed market research and analysis to identify trends and inform business decisions.

SENIOR MANAGER - SALES

Housing.com(Real Estate Firm)
Delhi, Delhi
09.2019 - 08.2021
  • Developed and implemented sales strategies that improved operational efficiency, reduced costs, and boosted productivity, directly contributing to enhanced revenue performance.
  • Achieved over $100M in sales within a single month, surpassing targets, and driving significant business growth.
  • Led and managed a high-performing team of 70+ sales professionals, providing guidance, setting clear sales goals, delegating tasks, and monitoring performance to ensure consistent achievement of KPIs.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.

SENIOR MANAGER - SALES

99acres.com(Real Estate Firm)
Delhi, Delhi
04.2015 - 10.2019
  • Achieved over $200M in sales within 3 months, surpassing targets, and driving significant business growth.
  • I got a promotion from Group Manager to Senior Manager within a year.
  • Led and managed a high-performing team of 30+ sales professionals, providing guidance, setting clear sales goals, delegating tasks, and monitoring performance to ensure consistent achievement of KPIs.
  • Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Established and maintained relationships with key stakeholders to support business objectives.

Operations Customer Service Manager

Matrix Cellular Services
Delhi, Delhi
07.2011 - 04.2015
  • Build and Maintain Strong Client Relationships: Managed global operations for high-profile clients, including celebrities, and politicians, across 52 networks.
  • Collaborated cross-functionally with support, engineering, and management teams to meet performance objectives and resolve client issues efficiently.
  • Drove revenue growth through tailored upsell and cross-sell strategies, while enhancing client onboarding processes to accelerate time to value.
  • Conducted quarterly business reviews, aligning on goals, presenting new solutions, and gathering feedback to optimize client satisfaction and retention.

Customer Service Team Leader

Barclays Bank
Delhi, Delhi
11.2008 - 06.2011
  • Responsible for managing operational activity and delivering a high customer experience for those who are using our credit card and retail accounts.
  • Developed strategies to assist associates in meeting goals.
  • Monitored team performance metrics to identify areas for improvement.
  • Collaborated with cross-functional teams such as sales, marketing, technical support.

Education

Bachelor of Commerce -

Purvanchal University
Varanasi
04.2005

Skills

  • Data analytics
  • Data-driven decision making
  • Cross-functional team coordination
  • Influencing and negotiating
  • Cross-functional team leadership
  • Organizational development
  • Business performance management
  • Strategic planning
  • Innovation management
  • Budget administration
  • Operations management
  • Partnership development

Personal Information

  • Nationality: Indian
  • Driving License: Yes

Trainingprograms

  • Communicating Strategically, Edx, 2017-18
  • Critical Thinking and Problem Solving, Edx, 2018-19
  • Coaching for Success, Barclays
  • LEAP Training, 2018-19

Timeline

Sales and Customer Support Senior Manager

JobHai.com(Part of Naukri.Com - Blue Collar Hiring)
08.2021 - 11.2024

SENIOR MANAGER - SALES

Housing.com(Real Estate Firm)
09.2019 - 08.2021

SENIOR MANAGER - SALES

99acres.com(Real Estate Firm)
04.2015 - 10.2019

Operations Customer Service Manager

Matrix Cellular Services
07.2011 - 04.2015

Customer Service Team Leader

Barclays Bank
11.2008 - 06.2011

Bachelor of Commerce -

Purvanchal University

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AMARDEEP SINGH KALRA