Amarjeet Sandhu
Melonba,NSW
Summary
Accomplished professional with a proven track record in transportation and customer service, notably at Transit Systems. Expert in maintaining safety and operational standards under challenging conditions, evidenced by a clean driving record and exceptional customer relations. Skilled in bus operation and adept at communication, consistently enhancing passenger satisfaction and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bus Driver
Transit Systems
12.2020 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Received excellent customer reviews for friendly, punctual transport services.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Customer Service Representative
Coles
07.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Truck Driver
Foodbank NSW & ACT
07.2018 - 07.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
Manager
Hogs Breath Cafe
07.2014 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Advanced Diploma - Hospitality
Carrick Institute
Certificate 3 - Certificate 3 in Driving Operations
Transit System
Transit System 02.2023
Certificate III - Customer Service
Tafe
Tafe Blacktown11.2015
Skills
- Clean Driving Record
- Safety-focused
- Pre-Trip Inspections
- Weather condition driving
- Safety practices
- Passenger Safety
- Local route knowledge
- Passenger Assistance
- Commercial driving
- Bus Operation
- Valid Driver's License
- Communication and Interpersonal Skills
- Critical Thinking
- Customer Relations
- Proficient in Microsoft Office
Certification
First Aid
Languages
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Bus Driver
Transit Systems
12.2020 - Current
Customer Service Representative
Coles
07.2019 - 11.2020
Truck Driver
Foodbank NSW & ACT
07.2018 - 07.2019
Manager
Hogs Breath Cafe
07.2014 - 01.2019
Advanced Diploma - Hospitality
Carrick Institute
Certificate 3 - Certificate 3 in Driving Operations
Transit System
Certificate III - Customer Service
Tafe
First Aid
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