Amarjit Sidhu
Gold Coast,QLD
Summary
Dedicated and highly motivated Bachelor of Business Administration graduate from Macquarie University with a solid academic foundation and a diverse set of elective units related to HR, marketing, statistics, forecasting and more. Dynamic and adaptable professional excelling in teamwork and clear communication. Demonstrated ability to surpass performance goals and efficiently manage workloads, ensuring high productivity and quality standards. Recognised for quick learning ability and exceptional problem-solving skills, contributing to successful team collaboration and workflow optimization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pack and Send
06.2024 - Current
- Assisting customers with advice and pricing for domestic and international shipments.
- Packing, invoicing & consigning parcels & freight, from small parcels to large artworks and heavyweight freight.
- Responding to emails and phone enquiries.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Member
Woolworths
05.2022 - 06.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.·
- Engaged in fulfilling online orders with a fast pick speed which included picking and packing orders. Occasionally assisted in other departments which needed help.
- Trained new employees on the process of fulfilling online orders and to apply the best practices
- Consistently achieved and surpassed performance goals, earning recognition from both the team and managers.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
- Proved successful working within tight deadlines and a fast- paced environments
Online Fulfilment
MYER
11.2021 - 08.2022
- Optimised workflow efficiency, prioritising tasks based on urgency levels.
- Facilitated smooth transitions during peak seasons or unexpected staffing changes by effectively managing workload distribution among team members.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
- Printed labels, packaged boxes, and loaded into outbound cages.
- Checked packing slips and other documentation to appropriately box items requested by customers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
Bachelor of Business Administration - Business
Macquarie University
Sydney, NSW10.2023
High School Diploma -
Castle Hill High School
Sydney, NSW09.2019
Skills
- Teamwork and Collaboration
- Clear Communication
- Attention to Detail
- Problem-Solving
- Time Management
- Quick Learner
Volunteering
- Volunteer at an orphanage based in Malaysia each year by providing grocery and stationary supplies.
- Volunteered as an alumnus during graduation ceremony.
Languages
Malay
Professional Working
Punjabi
Limited Working
Extra- Curricular
- Grade 8 Piano Student (British Syllabus (ABRSM))
- Swimming, badminton, and gym
- Taekwondo and Muay Thai.
Timeline
Customer Service Representative
Pack and Send
06.2024 - Current
Team Member
Woolworths
05.2022 - 06.2024
Online Fulfilment
MYER
11.2021 - 08.2022
Bachelor of Business Administration - Business
Macquarie University
High School Diploma -
Castle Hill High School
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