Amarjit Singh
Thornlie
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Courier Contractor
Star Track Couriers
02.2022 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Truck Driver Laborer
Dhillon Transport
06.2021 - 12.2021
- Kept vehicles clean inside out, presenting a professional image to customers at all times.
- Safely operated heavy equipment during loading and unloading processes, preventing accidents and damages to goods.
- Provided excellent customer service by professionally addressing any concerns or questions from clients upon delivery of goods.
- Navigated challenging weather conditions while maintaining safe driving practices for the protection of cargo and fellow motorists.
Customer Service Representative
Eureka Operations
11.2008 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Accounting And Finance
Kaplan Business School
Melbourne, VIC06.2013
Skills
- Deadline oriented
- Lifting techniques
- Load securing
- Loading and unloading
- Excellent driving skills
- Heavy lifting
- Customer interaction
- GPS navigation
Certification
- Work safely at heights
- Enter and work in confined spaces
- Gas test atmospheres
- White card
- HR truck license
Timeline
Courier Contractor
Star Track Couriers
02.2022 - Current
Truck Driver Laborer
Dhillon Transport
06.2021 - 12.2021
Customer Service Representative
Eureka Operations
11.2008 - 05.2021
Graduate Certificate - Accounting And Finance
Kaplan Business School
- Work safely at heights
- Enter and work in confined spaces
- Gas test atmospheres
- White card
- HR truck license
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