Amarjot Kaur
Adelaide,SA
Summary
Dedicated and experienced Customer Sales and Service Specialist with 2 years and 6 month of experience in resolving customer issues efficiently and effectively. Skilled in communication, problem-solving, and conflict resolution, seeking to leverage expertise in a dynamic call center environment.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Specialist
Telstra
11.2021 - Current
- Assisted customers with product inquiries, order processing, and issue resolution via phone, and email.
- Maintained a high level of professionalism and courtesy while handling a high volume of customer interactions.
- Provided product recommendations and solutions tailored to individual customer needs, resulting in increased customer satisfaction and retention.
- Collaborated with cross-functional teams to address customer concerns and improve processes to enhance overall customer experience.
- Utilize active listening skills to understand the root cause of customer concerns and address them in a timely manner.
- Document all customer interactions and resolutions accurately in the company's CRM system.
- Collaborate with other departments, such as customer service, sales, and technical support, to resolve complex issues and improve overall customer experience.
- Meet or exceed established key performance indicators (KPIs), including average handle time, first call resolution, and customer satisfaction scores.
- worked as a complaint receptionist while handling the inbound and outbound calls
Backfill for Team Leader
Telstra
04.2024 - 04.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handle inbound calls from team members with complaints or issues, providing empathetic and efficient resolution to ensure customer satisfaction.
Care Worker
Southern Cross Care
01.2018 - 07.2022
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
Education
No Degree - Professional Year
Professional
Adelaide, SA12.2019
Master of Science - Computer Science
Flinders University
Adelaide, SA11.2018
Skills
- Excellent communication skills, both verbal and written
- Strong problem-solving and critical thinking abilities
- Ability to remain calm and composed under pressure
- Proficient in CRM software and Microsoft Office Suite
- Experience in conflict resolution and de-escalation techniques
- Time management and organizational skills
- Financial Transactions
Timeline
Backfill for Team Leader
Telstra
04.2024 - 04.2024
Customer Sales and Service Specialist
Telstra
11.2021 - Current
Care Worker
Southern Cross Care
01.2018 - 07.2022
No Degree - Professional Year
Professional
Master of Science - Computer Science
Flinders University
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