Summary
Overview
Work History
Education
Skills
References
Timeline
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Amarliya McRae

Amarliya McRae

Newcastle

Summary

Fashion retail professional with thorough understanding of customer service and retail operations. Adept at providing tailored fashion recommendations and maintaining organised, visually appealing store environments. Known for strong team collaboration and adaptability to shifting demands, bringing reliability and customer-focused approach to every task.

Overview

6
6
years of professional experience

Work History

Legal Assistant

Rankin Ellison Lawyers
07.2024 - Current
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarising depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Streamlined communication between legal team members, fostering collaborative work environment.

Administrative Assistant

SummitCare Wallsend
08.2022 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.

Fashion Retail Assistant

Big W
10.2021 - 10.2022
  • Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
  • Maintained a clean, organised, and visually appealing retail environment for an enjoyable shopping experience.
  • Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
  • Balanced multiple priorities simultaneously during peak periods to ensure optimal support of team members in achieving daily objectives.
  • Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
  • Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
  • Leveraged social media platforms for promoting new arrivals resulting in increased online engagement from potential buyers.
  • Collaborated with the visual merchandising team to create eye-catching window displays, driving increased foot traffic and sales.
  • Boosted sales by effectively recommending merchandise based on customer preferences and needs.
  • Assisted in inventory management, efficiently processing shipments, stocking shelves, and conducting regular stock counts.
  • Collaborated with team members to achieve monthly sales goals and maintain high performance standards.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Retail Assistant

KFC
09.2019 - 12.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.

Education

CERTIFICATE 3 in Retail

Callaghan College Jesmond Campus
Callaghan, NSW
06.2021

Skills

  • Fast learner
  • Scheduling/Planning
  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Relationship building
  • Cash handling accuracy
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication

References

Tayla Ruby - Retail Manager


0409 499 208

Timeline

Legal Assistant

Rankin Ellison Lawyers
07.2024 - Current

Administrative Assistant

SummitCare Wallsend
08.2022 - 07.2024

Fashion Retail Assistant

Big W
10.2021 - 10.2022

Retail Assistant

KFC
09.2019 - 12.2021

CERTIFICATE 3 in Retail

Callaghan College Jesmond Campus

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Amarliya McRae