Amarnath Vattigunta
Rouse Hill,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
ARQ Group
11.2017 - 09.2019
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Installed and configured operating systems and applications.
Education
Master of Science - IT Services
Deakin University
Melbourne, VIC12.2009
Skills
- Account Management
- Customer Retention
- Report Generation
- Complaint Resolution
- Telephone Etiquette
- Project Management
- Good Communication Skills
- Customer Relationship Management (CRM)
- Excellent Written and Oral Communication
- Customer Service
Timeline
Customer Service Specialist
ARQ Group
11.2017 - 09.2019
Master of Science - IT Services
Deakin University
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