Amarpreet Kaur
Wagga Wagga,NSW
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Quality Inn Carriage house
Wagga Wagga, NSW
08.2022 - Current
- Developed and implemented policies and procedures to ensure customer satisfaction.
- Supervised staff, including hiring, training and scheduling of employees.
- Monitored the performance of all motel departments to ensure quality service.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Organized special events for guests such as promotional activities or special dinners.
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Maintained inventory levels for supplies needed in the motel operations.
- Provided marketing support by developing promotions, advertisements, mailings and other materials to increase motel bookings.
- Planned menus for breakfast services offered at the motel's restaurant.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Administered new hire paperwork and maintained employee files.
- Negotiated rates with corporate entities related to extended stay contracts.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Motel Manager
Tamworth central Motel
Tamworth, NSW
09.2020 - 07.2022
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued room keys and escort instructions to bellhops.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted guests at check-in, providing information on various services within hotel.
- Oversaw recruiting, interviews and new employee hiring.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Responded to and resolved guest issues or complaints.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- Maintained inventory levels for supplies needed in the motel operations.
- Provided marketing support by developing promotions, advertisements, mailings and other materials to increase motel bookings.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
- Performed daily cash reconciliations in accordance with established accounting procedures.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
Education
Master of Science - Agriculture Science
University of New England
Sydney, NSW04-2022
Master of Science - Zoology
Guru Nanak Dev University
Amritsar, Punjab, India07-2019
Bachelor of Science - Science Education
Guru Nanak Dev University
Amritsar, Punjab07-2017
Skills
- Vendor Sourcing
- Workflow Planning
- Schedule Management
- Account Management
- Financial Administration
- Staff Supervision
- Quality Management
- Project Management
- Distribution Management
- Expense Control
- Operations Oversight
- Verbal and written communication
- Budget Forecasts
- Team Leadership
Certification
- Full Driver License
- RSA (Responsible service of Alcohol)
- First Aid
- CPR
Accomplishments
- Best rising star by Choice hotels.
Languages
English
Full Professional
Timeline
General Manager
Quality Inn Carriage house
08.2022 - Current
Motel Manager
Tamworth central Motel
09.2020 - 07.2022
- Full Driver License
- RSA (Responsible service of Alcohol)
- First Aid
- CPR
Master of Science - Agriculture Science
University of New England
Master of Science - Zoology
Guru Nanak Dev University
Bachelor of Science - Science Education
Guru Nanak Dev University
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