Amarpreet Kaur
Beveridge,Australia
Summary
A results-driven, hardworking, and capable professional leader with a proven track record of delivering exceptional capabilities and innovative ideas. Consistently achieves desired outcomes aligned with strategic objectives while upholding the core values and beliefs of the organization. Seeking a new and challenging position to leverage existing skill set, abilities, and knowledge to advance career and professional development.
Overview
11
11
years of professional experience
Work History
Customer Service
Indian Quality Store
01.2024 - Current
- Ensure excellent customer service and product and discount knowledge
- Stocking shelves
- Handling transactions and customers
- Placing daily products in order for sale display
- Maintaining an organised checkout area
Customer Service
McDonald's
01.2023 - 07.2023
- Customer Service
- Customer Handling
- Respond to customer, serve food
- Setting customer service standards
Deputy Manager
Yes Bank Ltd.
09.2019 - 02.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Directing the development and implementation of sales strategies and setting sales targets in order to promote organisational sales and customer loyalty
- Ensure better and timely service to the customers
- Managing processes in compliance with norms and regulations of the organisation
Assistant Manager
Axis Bank Ltd.
09.2018 - 08.2019
- Ensured focusing on organisational policies and increase team productivity and strengthening operational efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Ensured timely service to the customers and proper resolution to their problems
Counsellor
ELI, English Language Institute
01.2018 - 08.2018
- Cater the new aspirants who all are looking for IELTS programme
- Provided the time-to-time guidance to the students to make them feel comfortable and arrange their extra sessions, if required
- Assessed students behaviour, needs, requirements and other responses to determine the things management can do to attract new aspirants and get the desired results
- Receiving and counting fees
- Arrange meetings and appointments
- Answer phone calls and taking messages
- Schedule management
Assistant Manager
HDFC Bank Ltd.
07.2014 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
MBA - Finance and Marketing
UIAMS
04.2014
Bachelor of Business Administration - Finance
Baba Farid College of Management and Technology
05.2011
Punjab School Education Board -
Baba Farid Senior Secondary School
Bathinda05.2008
Central Board of Secondary Education -
Sri Guru Harkrishan Public School
Bathinda01.2006
Skills
- Proficient in Microsoft Word, MS Excel, MS Powerpoint
- Excellent verbal and communication skills
- Self-motivated and Team player
- Excellent attention to detail
- Customer service
- Managing Operations Efficiently
- Highly motivated and Problem Solving
- Desire to excel with critical thinking
- Leadership charisma
- Highly dependable
Personal Qualities
- Organised, accurate and detailed-oriented
- Passionate
- Determined and good listener
- Unusual social ease with a good sense of humour
- Enjoy work with people – build strong relationships easily
- Flexible and adaptable to changes
Timeline
Customer Service
Indian Quality Store
01.2024 - Current
Customer Service
McDonald's
01.2023 - 07.2023
Deputy Manager
Yes Bank Ltd.
09.2019 - 02.2022
Assistant Manager
Axis Bank Ltd.
09.2018 - 08.2019
Counsellor
ELI, English Language Institute
01.2018 - 08.2018
Assistant Manager
HDFC Bank Ltd.
07.2014 - 03.2017
MBA - Finance and Marketing
UIAMS
Bachelor of Business Administration - Finance
Baba Farid College of Management and Technology
Punjab School Education Board -
Baba Farid Senior Secondary School
Central Board of Secondary Education -
Sri Guru Harkrishan Public School