Amasha Dylani Appuhamilage

Thanks to this position, I've been able to improve bigger skills like:

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored new members in their career development, sharing knowledge from my experience in the shop.
• Controlling and monitoring the stock levels
• Customer service
• Been responsible for the closure time
• Solve the problems
• Ensure a good service to the customers

During this period of time I had the chance to improve my skills in the hospitality, for example:

• Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all the customers
• Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.

I won a scholarship for going 5 weeks in Valencia, in Spain, to have the experience of working abroad. There I had the occasion to work into a professional school that offers manufacturing courses. I had different mansions: register the invoices, archive all the invoices, organise all the payroll/paycheck, use the school's program to collect all the registrations, control all inscriptions of the new alumni.

I work even a second time in Rolls Rocky s.r.l and I was placed again in the office. There I had mansions like: Archive the invoices, complete the checks, register the invoices in the company's computer program, fill in the excel page about the production, create labels. Thanks to this experiences I understood the concept of working, and I had the chance to improve different skills

I worked in Rolls Rocky s.r.l which is a factory that produces dog's food, but I was placed in the office. There I had mansions of accounting and administration like: Archive the invoices, complete the checks, register the invoices in the company's computer program, fill in the excel page about the production, create labels.